Why We Gravitate Towards the Work We Do

August 17, 2021 By David Griesing Leave a Comment

I’ve always wondered: how did somebody I meet end up doing the job (or jobs) that they’re doing? After many of these exchanges, the most telling answers always seem to involve early preferences that they’d chosen to act upon.

It’s what you preferred to do when you were bored, where you turned “to make something” when inspired, or the ways you reacted when you’re put in an uncomfortable spot. These decisions reveal almost instinctual affinities, the pull of your strongest magnets. Almost always, they’re more intuitive than rational and you end up trusting them enough to turn them into springboards.

Recent evidence has helped to confirm this hypothesis.

Some family members and friends of Bo Burnham repeatedly made fun of him as a kid. They were amused that he acted “kind of gay” and, by way of response, he proclaimed some of his work-defining preferences not by starting a diversity workshop on his front porch (signaling his flowering desire for a career in HR) or by researching “conversion camps” he might attend (sensing the power of immersive experiences to improve himself and the gravitational pull of maybe working for an investment bank or a major law firm one day). No, Burnham didn’t respond by doing either of these things.

Instead, he reacted to the hurt or alarm he felt by leaning into his family member’s and friends’ conformist attitudes and spoofing them (along with his role in triggering their intolerance) in videos he made in his childhood bedroom, posting them on YouTube, and writing the first chapter of what was to become his viral success story.

Burnham’s early-and-often preference for turning uncomfortable situations into comedy—and then sharing his unexpected point of view as widely as possible—had a kind of apotheosis two weeks ago when his Netflix special called Bo Burnham: Inside (about his discomfort at having to relieve his isolation during the pandemic through the screens of his devices) received 6 Emmy Award nominations only six weeks after it was first released (which on top of everything else has to be some kind of record) however terrific it frequently was.

I didn’t know Burnham before watching his comedy special but almost immediately wanted to know how he first set sail for the strangely hilarious harbor he was sharing with us. Still in his early teens, filming his reactions to other people’s judgments in his bedroom, and then wanting to get his response to as many people as possible—Burnham had been drawn to blaring situational comedy like a moth to a flame before he could probably explain it. And when he was pulled in that direction, he proceeded to act upon “what that little inside voice” was telling him to do. Now that voice had been given what some might call The Ultimate Amplification.

Because at least half of my work today is writing about work, I often ask people I encounter “how they happened to get into…,” and not infrequently, I hear stories about childhood affinities and the aptitudes that helped to further them. Discounting the occasional savvy marketer who has built an “engaging origin story” around his or her subsequent success, there plainly seems to be more than mere coincidence in the “follow-your-early- preferences” Theory of Workplace Fit. In addition to everyone else that I’ve heard from, it surely applies to my career choices, including what family members and random observers told me “I should do when I grow up” once they had a sense of where I was telling them (subliminally of course) that I was headed.

So on Friday morning, after I’d listened to an interview with a neuroscientist who’d wanted to be either a professional dancer or a scientist as a kid—and then heard him say that the same brain circuits which enable the birds he studies to vocalize may also enable both humans and birds to dance—I knew that I’d be writing to you today about his preference-driven origin story.

Was it a coincidence, or something far deeper, that brought him to a career fork between “obviously dissimilar” jobs early on, but found him discovering, at mid-career, that he’s always been interested in (and his preferences had always somehow involved) investigating the mechanics that make both of these jobs possible?

_{Illustration by Maiken Scott for the Bird Song episode of her podcast.}

The interview with Erich Jarvis (who is a professor at Rockefeller University studying the neurobiology of vocal learning) was on a podcast called The Pulse. The tagline for the pod describes it as “an adventure into unexpected corners of the health and science world,” and since I listen fairly often, I can report that in terms of “adventure” and “unexpected” it often delivers, and certainly did this week.

Jarvis concentrates his research on how birds produce song with the broader aim of finding solutions to human speech disorders in the ways that certain song birds, including parrots and hummingbirds, learn how to sing by imitating other birds and the real world sounds that they encounter. As he delves into the brain circuitry that enables these birds to “learn” their speech patterns, he hopes to find ways that can enable similar circuits (or molecular pathways) in the human brain to fire again as intended once they’ve broken down.

As the interview unfolded, I learned that Jarvis grew up in New York City. His mom was a gospel singer and his dad a musician with a deep curiosity about science. Encouraged by their artistic inclinations, he became a dance major at the High School for the Performing Arts in New York City, leading to internships at the Joffrey Ballet and Alvin Alley Dance Company. Notwithstanding his talent as a dancer, Jarvis recalled his deepening fascination with science, which he took from both his father and a high school biology course. On the eve of college, he wondered if he might make more of a difference to others as a scientist than as a dancer. He chose the path of science of course but made a point of mentioning that he still dances as much as he can, including in the studio that he maintained in his apartment during the pandemic-related shutdowns in New York.

Elaborating on his research, Jarvis mentioned a couple of widely-viewed video clips featuring performing birds on line. He told us that one of them, featuring a parakeet named Disco, illustrated how birds can learn to mimic surprisingly complex speech patterns. As with all birds and animals that have learned how to mimic, they do so by storing sounds they have heard in their auditory memories, transferring these sound cards through a motor pathway to their voice boxes (a syrinx in birds, a larynx in humans), hearing themselves vocalize, and then practicing until their memories and their voices are aligned—in a sensory feedback loop. When I got to check it out, I had to admit that Disco’s feedback loop was, indeed, pretty amazing.

But then Jarvis made his own surprising disclosure: “Only species that can learn how to imitate sound can learn how to dance.” Apparently, in Jarvis’s corner of of the scientific community, interest in this possible overlap was only piqued after a cockatoo named Snowball was seen by millions dancing to the Backstreet Boys and revealing, among many other things, how clickbait can have entirely unintended consequences once it finds its own feedback loop.

During the scientific debate that Snowball triggered, Jarvis said that he began to extrapolate from what he had already learned about the neurocircuitry of vocalizing animals and humans.

Are there specialized connections that take sound from the ears and integrate them into the brain circuits that control the muscles of the body, [stimulating not only the vocal cords in animals and birds, but also other responses in their bodies]? If those specialized connections and genes that control those connections are the same ones that gave rise to the spoken language circuit…it would suggest that the mechanism of learning how to dance [actually] came from language. What’s interesting about this is that some cultures don’t distinguish dance from music.

Jarvis’s podcast interview never direcly linked this hypothesis to his own career fork in high school, or to the fact that the same mind-body connections might be integral to both of them. Instead, the coincidence (or congruence) just floated about in the ether for a few seconds before his interview ended.

I tend to think there is something behind most coincidences, in this instance how genes and environmental factors may have embedded the career preferences that Jarvis had in high school far more deeply than he ever could have known for sure.

I think the good work of his life—as prefigured by his early preferences for dance and science—may have always been about the drive to discover how his mind, was telling his body, what it should do.

The image up top is of a 2006 painting by David Hockney called “Wheat Field Beyond the Tunnel,” one of many paintings he’s done of paths in rural England and what lies beyond them.

This post was adapted from my July 25, 2021 newsletter. Newsletters are delivered to subscribers’ in-boxes every Sunday morning and occasionally I post the content from one of them here. You can subscribe by leaving your email address in the column to the right.

The Giving Part of Taking Other People’s Pictures

June 14, 2021 By David Griesing Leave a Comment

It’s harder than ever to maintain, and then safeguard, our zones of privacy.

I’ve been thinking about it in terms of pictures that other people take of us or that we take of them—sometimes when those other people are friends, sometimes when they’re strangers, and sometimes when its companies or authorities who are taking them for their own purposes.

In these photographs, what is the line between a fair exchange (with mutual benefits) and an unwelcomed intrusion?

What exactly are we “taking” when we take a picture of somebody?

(When shown their photographs, tribal people often complain that the camera has somehow stolen their souls.)

Is there, or should there be, a “give” as well as a “take” with photography?

Two encounters this week sharpened that last question for me.

A close colleague of mine in counseling work stopped by unannounced with some cookies to end our just concluded school year on a celebratory note. We’d been meeting with our kids on Zoom and hadn’t seen one another in person for months. She was so glad to see me that she wanted to take my picture before leaving, but I waved her gesture off. I’d stopped mowing the lawn when I saw her heading my way and felt that my sweaty appearance would have made a poor souvenir (even though she clearly felt otherwise). “What just happened?” I wondered afterwards.

My second encounter came by way of reminiscence.

Three years ago this week, I had been in New Orleans and was remembering that unbelievably rich and flavorful time, eager to go back and dig in even deeper. Part of my return trip would be taking in a “second line” street parade, because every week of the year at least one of them takes place somewhere in the City.

*_{A “second line” street parade photo by Aeisha Palmer, May 20, 2007}*

As you can imagine, these parades (which are sponsored by New Orlean’s “social aid and pleasure clubs”) are a kind of paradise for professional and amateur photographers. While following a random NOLA thread last week, I came across a story about “the etiquette of making photos” of the performers at these parades. This story also speculated about the “taking and giving” boundaries of photographing other people. For example:

Are there different rules for friends than there are for strangers?

Several years ago, Susan Sontag explored these boundaries and expectations in a series of essays for the New York Review of Books, later published in her own book, On Photography. Sontag focused on the “acquisitive” nature of cameras, how they “take something” from whoever or whatever is being photographed, a sentiment that’s similar to those tribal member fears about having their essences stolen. She wrote:

To photograph is to appropriate the thing photographed.

Sontag also commented on the vicarious nature of picture taking.

Photography has become one of the principal devices for experiencing something, [or at least] for giving the appearance of participation.

The way she saw it, we may not be marching in (or even watching) the parade, “but somehow we feel that we are” if we can capture a picture of it for savoring now and later on. Instead of “being in the moment,” we’re counting on the triggering nature of these pictures to approximate the real experience we’ve missed by “capturing enough of it” to still feel satisfied.

Of course, there are consequences on both sides to this kind of “taking.” A drive to accumulate photographic experiences can not only rob us of more direct engagement with other people and places (say, the actual smells and sounds of the parade, or the conversations we might otherwise be having with spectators and participants), it also raises questions about the boundaries that can be crossed when we’re driven by a kind of hunger to “take” more and more of them without ever realizing the impacts that we’re having by doing so. To our camera’s subjects, it can feel like violation.

As I’ve become more thoughtful about these impacts, it’s meant thinking through my picture-taking drive in advance.

What is gained and what can be lost when I’m taking somebody’s picture? What is (or should be) the etiquette around photographing others? These are questions that seem impossible to ignore since cameras are literally everywhere today, devouring what they see through their lenses. As a result, going through some Q&A with myself by way of preparation—whether I’m likely to be the photographer or the photographed—increasingly seems like a good idea.

For instance, what if strangers “who would make me a great picture” are performing in public or, even more commonly, just being themselves in a public place when I happen upon them with my camera?

My most indelible experience of the latter happened at the Damascus Gate, which leads to the “Arab Quarter” in Jerusalem’s Old City. In arcs along the honey-colored steps that sweep down to that massive archway, Palestinian women, many in traditional clothes, were gathering and talking in a highly animated fashion against the backdrop of ancient battlements, but as soon as I pointed my camera in their direction to take “my perfect shot,” they raised their hands, almost as one, and shielded their faces from me. Was that ever sobering! I didn’t know whether they were protecting their souls or simply their modesty and privacy from another invasive tourist.

In the story about picture taking at parades in New Orleans, one photographer who is drawn by their similarly incredible visuals observed:

You really have to be present and aware and know when the right time is to take a photo. Photography can be an extractive thing, exploitative, especially now when so many people have cameras.

To her, knowing when to shoot and when to refrain from picture taking is about reading the situation,

a vibe. You know when somebody wants you to take their photo, and you know when somebody doesn’t.

Another regular parade photographer elaborated on her comments:

If you carry yourself the right way . . . people putting on that parade see you know how to handle yourself and will give you a beautiful shot.

I’ve also found that performers want you to portray them in the best light and will help you “to light the scene” when you make eye contact and invite them to do so. On the other hand, they will also tell you (if you’re paying attention) when the lighting is off and you should just back off.

*_{Here’s one where I got it right, at least about “working the scene together.”}*

Because everybody wants to look their best while being photographed, the same rules usually apply when the subjects aren’t part of a performance but simply out in public, being interesting by being themselves. For the would-be photographer, it’s about initiating a conversation and establishing at least a brief connection before asking: can I take your picture? If they don’t feel “looked down upon” by your interest, they’ll often agree. But as with those “on stage,” these preliminaries can also result in: “No, I’d rather that you didn’t right now,” a phrase that’s hard to hear when “a great picture” is right there in front of you if only you could “take it.”

Whenever you know in advance that taking pictures could be uncomfortable for those being photographed, one New Orleans parade regular talked about the need to deepen his relationship with those he wants to photograph before showing up with his camera. Because he takes pictures at NOLA’s legendary funeral parades, he brings club members photos that he’s taken of the deceased on prior occasions so that colleagues and family “have a record of that person’s street style.” It’s his sign of respect at what is, after all, a time for grieving a loss as well as celebrating a life.

We go and we shoot funerals and [then] it’s not a voyeuristic thing. You’re doing what you do within the context of the community

—a community that you’ve already made yourself at least “an honorary member of” through your empathy and generosity.

Then, what you’re giving tends to balance what you’ll be taking.

_{I didn’t give them glasses of lemonade or anything, but I did ask these two (whom I didn’t know) whether I could take their picture when they walked past my house and both agreed. I had to hope that they were old enough to consent to be photographed.}

So what about my cookie-bearing friend who showed up unannounced this week?

Should I have relaxed “my best foot forward” enough to permit one sweaty shot when she so clearly wanted a memento of our reunion after so many months apart?

Yes, probably.

But I’ve become so defensive about cameras taking my picture on every city street, whenever I ring somebody’s doorbell or face my laptop screen that sometimes it’s hard to recognize when “putting down my guard” is actually relationship building and for my own good instead of some kind of robbery.

Where zones of personal privacy are concerned, this is a tricky time to navigate either taking pictures of somebody or being captured by one.

It’s one more reason to try and rehearse my camera-related transactions before I find myself, once again, in the middle of one.

+ + +

(If you’re interested in a photo essay I posted after my last visit to New Orleans, here it is, from May, 2018. Another post, with photos taken at the Mummers Parade in January, 2019, can be found here. Taking pictures has always been a way that I recharge for work, although I’m still in the process of learning its complicated rules.)

This post was adapted from my May 30, 2021 newsletter. Newsletters are delivered to subscribers’ in-boxes every Sunday morning and occasionally I post the content from one of them here. You can subscribe by leaving your email address in the column to the right.

Blockchain Goes to Work

May 20, 2019 By David Griesing Leave a Comment

This week I’ve re-worked a post from last August in the first of a two-part consideration on the future of work. Today, it’s envisioning a workforce where more of us will be working for ourselves, selling increments of our time and talent in what amounts to a series of paying jobs. While it’s a response to the loss of “traditional jobs” to automation, it also holds the promise of greater autonomy, abundance and prosperity if we choose to value the right things by standing up for and safeguarding our human priorities along the way.

The future of work is being designed today. Perhaps the most exciting part is that each one of us has a role to play–is part of a broader negotiation–about how that future should unfold.

1 An Optimistic Vision

The future of work has never looked more abundant, although many don’t see it that way.

Some are busy projecting job losses from automation and brain-replacing artificial intelligence, telling us we’ll all be idled and that much poorer for it. Or they’re identifying the brainpower careers that will remain so we can point ourselves or our tuition payments in their direction. For these forecasters, the future of work is at best the pursuit of diminishing returns.

Some of the most pessimistic (or politically ambitious) among them have been formulating universal income plans to replace today’s more limited safety nets. They tell us that a stipend like this will liberate us to pursue our passions since new government checks will cover our basic necessities. This seems misguided to me. As George Orwell noted, some utopians simply cannot “imagine happiness except in the form of relief, either from effort or pain.”

An alternate vision focuses on innovations that could enable us to do more and better work while unlocking greater prosperity.

One of the enabling technologies that is already ushering in this future is blockchain. Like the protocols for transmitting data across digital networks led to the Internet, blockchain-based software applications could fundamentally change the ways that we work.

A blockchain is a web-based chain of connections, most commonly with no central monitor or regulator. The technology enables every block in the chain to record data that can be seen and reviewed by every other block, maintaining its accuracy through its security protections and transparency. Everyone with access can see what every other connection has recorded in a digital ledger or transaction log. The need for and costs of a “middleman” (like a bank) and other impediments (like legal and financial gatekeepers) are avoided. Unlike traditional recordkeeping, there is no central database for meddlers to corrupt.

Blockchain technology supports the sale and use of digital currencies (like bitcoin) and just as importantly, “smart contracts” that enforce the rules about how value is exchanged by parties when they reach agreement. Ethereum utilizes its blockchain platform to host most of the projects that attract, manage and pay for time and talent in decentralized ways today. Tantalizing glimpses into this future are also available at the social network Steemit and on the payment platform Bitwage.

Steemit’s uses a digital currency called Steem that you can redeem for cash for your contributions to the social network’s “hivemind.” For example, users are paid for posts, for the number of people liking their posts, for how quickly you spot another post that becomes popular, that is, for the value of your contributions to the network. Users are funding jobs like travel blogging while they crisscross the world and, reportedly, one early adopter has already earned more than a million dollars worth of Steem. In more traditional buying-and-selling transactions, Bitwage’s payment application allows employees or freelancers to receive their wages in bitcoin without requiring either their employers or clients to use a digital currency exchange.

For work-based ecosystems built on blockchains to evolve further, they will need to become faster and more scalable without sacrificing the security and decentralization that are their hallmarks. In this pursuit, Ethereum and a raft of competitors are experimenting with a protocol called Lightening that can settle millions of digital currency transactions more quickly and cheaply but that needs “to go off the blockchain” in order to do so. These companies are also exploring structural changes to basic blockchain technology. The prize that drives them is an online platform that is durable enough to support a global marketplace where every kind of work can be bought and sold.

Let’s call it a work2benefit exchange.

Because your time and talent has value and is in limited supply, you could sell it in a market that’s vibrant enough to buy it. A blockchain-based exchange might easily handle transactions that involve very small as well as larger, project-oriented jobs. Because you have capabilities that you’ve sold before and others that you’ve given away because there was no way to be compensated, an exchange like this could help secure prior income streams while providing you with new ones. Such a marketplace would easily dwarf Walmart’s in size without the downsides of a company middleman taking his profits, making you keep his work schedule, commute to his place of business or contribute to his overhead.

Previously unrealized income streams—even small ones—will be particularly welcome.

Suppose you’re asked to provide 5 minutes of feedback on your recent doctor’s visit. Your scarce resources are the time and judgment that you might not provide if you weren’t being paid for them. Their one-time value might be modest, but as the demands for your input keep coming, payments for it will add up. A blockchain exchange could pay you for editing a resume in 20 minutes or designing a company’s logo in 2 hours; providing traffic-cam information on heavily traveled routes you are already taking; matchmaking acquaintances with service providers that have something they need; selling your personal data to marketers who want you to buy their products; maybe even a government incentive for completing your tax returns or voting in the next election. Similarly, when I need the benefit of someone else’s work, this marketplace could connect me to it, even if the time and talent is half a world away.

Work2benefit exchanges that can handle incremental transactions like these haven’t been built yet, let alone populated by enough buyers and sellers to make them viable—but they’re coming. You’ll still need your judgment, vision and hustle, but before long it will be possible to make a living in a marketplace where you (and maybe billions of others) will each be blocks in a global blockchain. Many people will continue to work in groups. Offices and factories won’t vanish. But traditional jobs that once came with pensions, health benefits and provable credit will become increasingly scarce. The stripped-down, “independent contractor” work that’s left will almost certainly be supplemented by new ways of getting paid for your human resources.

Blockchain and related technologies will unlock new categories of personal wealth and autonomy. They could fill the future of work with greater abundance for us to share with one another. Tomorrow’s challenge won’t be finding enough work to make a living but reimagining and re-bundling job securities like health care and creditworthiness around all the new jobs we’ll be doing. Next week, I’ll introduce you to some of the people and companies that are helping to build these protections around our increasingly autonomous workforce.

2. The Future Begins With a Vision

A vision should linger and inspire for long enough that it fixes in the minds eye where it becomes part of the imagination, a cause for hope, and fuel that’s needed to overcome the obstacles that will always stand in its way. Here, in brief, are some of the challenges that a bold-enough vision will need to see us through, starting with the inevitable turf wars and technology challenges:

-There is resistance from the mainstream banking community to digital currencies and the exchanges that convert them into cash for gig economy paychecks. For example, a story in today’s Wall Street Journal chronicles the banking controversy that has already embroiled one digital currency exchange. Some of the current banking industry will need to be disrupted so that new “fin-tech” mechanisms can take their place.

-There are technology challenges to making digital platforms large enough to handle the smart contracts that will bring all these new buyers and sellers of work together. The ecosystem of applications will need to be robust enough to attract, manage and compensate the sale of goods and talent in a global marketplace. To meet these challenges, new applications are being developed outside of blockchain’s architecture (with its attendant security risks and middleman costs) while some of the fundamentals behind blockchain technology itself are being reconsidered. If you’re interested in a deeper dive, more about blockchain’s “scalability” hurdles can be found here.

-Managing yourself to a stable, reliable income from many jobs in a way that meets your needs and your family’s needs requires its own expertise. The freedom to decide when to work and how often to work is liberating, but as the recent strikes by Uber drivers illustrate, it isn’t easy to cobble a patchwork of compensated time “into a living” while also selling your services at “a market price.” We’ll all have to learn more about how to put our livelihoods together while finding new ways to bargain effectively for what we need from each one of our work-based exchanges.

-Not everyone is naturally suited to be an entrepreneur, so we’ll have to learn how to embrace additional parts of our entrepreneurial spirit too. Working for yourself involves not only doing your paying jobs but also functioning as your back and front offices by doing your own marketing, accounting, taxes, establishing and monitoring your co-working relationships, maintaining your skill levels, and determining the prices for your goods and services. Most 9-5 jobs didn’t require you to do all these things, but as jobs like this disappear, you’ll be doing more of them yourself—with both the upsides and downsides that new opportunities for growth and mastery can bring.

Thinking through the hurdles hopefully reminds us of the promises. We’ll thrive with greater freedom, convenience and efficiency by working where, when and how we want to. We’ll be paid for increments of our time that we used to give away for free. We’ll increasingly stand both behind our work and out in front of it in ways that will make “what we do” an even more powerful demonstration of who we are and what is important to us.

This future of work is being written today.

We’re building it with our ideas and conversations as new ecosystems gradually evolve around it.

What comes next will be exciting and daunting, both creative and destructive, as the familiar is replaced by something that few of us have experienced before.

This future can have a human face, an opportunity for workers, families and communities to flourish, as long as we don’t leave the ideas and conversations about how that can happen to someone else.

This post was adapted from my May 19, 2019 newsletter. When you subscribe, a new newsletter/post will be delivered to your inbox every Sunday morning.

Writing Your Thinking Down Enables High Level Problem-Solving

February 10, 2019 By David Griesing Leave a Comment

Gathering your thoughts, working them out on a page, and sharing that page with others is the spur for high level, creative problem-solving and the best (most productive) conversations. Instead of “winging it” by making up what you think, want and propose as you go along, the discipline of writing your thinking down first makes a remarkable difference.

It’s more than laziness that gets in the way of our doing so, although laziness and the smug belief that our wits will be enough is certainly a part of it. There is, after all, a long tradition of not thinking too much “while going with what we believe and feel” in American culture. The great historian Richard Hofstadter wrote AntiIntellectualism in America in 1964, and others like Susan Jacoby in The Age of American Unreason (2008) have picked up the thread more recently. Anyone viewing the political maelstrom today can see a ton of beliefs and emotions for every ounce of careful thinking.

So our reluctance to think through the issues beforehand is nothing new. And our suspicion of “intellectuals” who actually do helps us to confirm our general unwillingness to read about, consider, write down our thoughts, learn how to dissent from others’ thinking, and really converse with one another. There are several contributors to this reluctance, and I guess I’m working my way back through the list, having already discussed the emotional bars to political conversation (or how “The Danger of Absolute Thinking is Absolutely Clear”) and the generative quality of dissent (about Charlan Nemeth’s book In Defense of Troublemakers) on this page.

So what does writing down our thoughts before sharing them with others have to do with living and working? As it turns out, quite a lot.

As a group, Americans clearly don’t believe that the act of thinking (for itself) is as great as all those intellectuals keep telling them it is. As a people, our reaction is kind of: show me what’s so good about it and then I might try thinking-about-it-more if I’m convinced that it might actually be useful.

Among other things, this skepticism was the subject of another recent post about Robert Kaplan and his Earning the Rockies. Kaplan notes that Americans “washed” all the philosophizing that had trailed them from Europe in their vast frontier, reducing that thinking and ideology into something that they could actually use to build a new way of life. “Show me how all of these ideas can help me to solve the problems I face everyday, and then, maybe I’ll take them seriously.”  It’s no mistake that Missouri, the gateway to the American frontier, is also called the Show-Me State.

What Americans found on the frontier (and translated into a national way of life) was that ideas are useful when they help us to improve our hard-working lives and, in particular, to make more money while we’re at it. I suspect that this makes us unique as a country and a people. Unlike the intellectual elites of Europe who argue ideas, our favorite “intellectuals” are of the practical variety. They show us how to live and work better (entrepreneurs like Steve Jobs and Elon Musk) and to make more money while doing so (Warren Buffett and Vanguard’s Jack Bogle).

Which is where Jeff Bezos comes in.

In a week that saw him fighting with the National Enquirer about nude pictures that he exchanged with his mistress—more on that later—we also know Bezos as the founder of Amazon, which has become one of the largest companies in the world and made him the world’s richest man in only 20 years. Like Jobs, Musk, Buffett and Bogle, there has been a great deal of intellectual rigor, with highly practical outcomes, behind Bezos’ and Amazon’s remarkable success.

While I’ve been talking for months about Amazon’s anti-competitive and job-killing behaviors, it also seems fitting to recognize one of the insights that Bezos has used to drive Amazon’s dominance–and how you might profit from it too.  All that is necessary is overcoming the laziness of easy answers and some of our native suspicions about thinking too much.

1. On Writing Your Thinking Down Before You Share It

To build one of the largest companies in the world in two decades took several really good ideas, and even more importantly, several really good ways to turn those ideas into solutions for the legion of problems that every new company faces. Many of those solution-generating approaches were applied by Bezos, and one of them, in particular, has been a key to Amazon’s supremacy as an on-line retailer and to its leadership in related industries, like cloud-based data solutions.

In his excellent 2-5-19 post on what he calls Bezos’ “writing management strategy,” Ben Bashaw gathered the underlying documentation and made several of the observations that I’ll be paraphrasing below. He starts off by noting:

There’s probably no technology company that values the written word and produces written output quite as much as Amazon….

Bezos is Amazon’s chief writing evangelist, and his advocacy for the art of long-form writing as a motivational tool and idea-generation technique has been ordering how people think and work at Amazon for the last two decades—most importantly, in how the company creates new ideas, how it shares them, and how it gets support for them from the wider world.

(How, how, how instead of why, why, why are questions that practical intellectuals ask.)

As a manager, Bezos grew impatient with meetings as brainstorming sessions early on. He came to appreciate what the behavioral research tends to prove: that individuals are better at coming up with new ideas on their own, while groups are better at recognizing the best ones and deciding how to implement them.

But he also appreciated that for groups to engage quickly, a new idea needed to be delivered “in high resolution detail” by the individual who had come up with it. The insight led to a June, 2004 email that banned the use of powerpoint presentations at Amazon and insisted that people with ideas tee-up the meetings that would receive them with tight, well-structured and reasoned narrative texts.

The reason writing a good 4 page memo is harder than ‘writing’ a 20 page powerpoint is because the narrative structure of a good memo forces better thought and better understanding of what’s more important than what, and how things are related. Powerpoint-style presentations somehow give permission to gloss over ideas, flatten out any sense of relative importance, and ignore the interconnectedness of ideas.

Bezos banned powerpoint presentations company-wide because he knew that to generate new ideas consistently, a business needs better processes it can repeat every time. He was also convinced that writing your ideas down clarifies your thinking about them and improves the chance that your ideas will be good ones because you’ve thought nearly everything through beforehand.

When composing a detailed narrative, logical inconsistencies are no longer hidden but acknowledged and (if possible) addressed. To set up “a deep debate of the idea’s costs and merits,” these 4 pages are designed to be “a full logical argument” by the idea’s sponsor that includes a narrative about the issue; how others have attempted to address it before; how the sponsor’s approach differs; the advantage of the new idea to the company; a defense to potential objections; and attachments that include the relevant data. In other words, in drafting the memo, the idea’s sponsor has considered it from every angle he or she can think of before it’s presented.

A link that Bashaw includes in his post references first-hand group responses at Amazon after the sponsor provided his or her written narrative. Discussion is “very focused” around the proposal; meeting participants are “incredibly sharp” and “you can expect the meeting to be among the most difficult and intellectually challenging that you will ever attend”; “data is king” and had better be well-researched and assembled; and how Bezos would “consistently surprise” the idea’s sponsor with at least one question about “the big picture” that the sponsor had never considered before. No more rambling brainstorming meetings where powerpoints create the illusion of depth but fail to engage the participants productively. It is one practical reason why Amazon has grown as quickly and boldly as it has.

What may be most interesting here is how drafting a tightly written narrative that contains your full logical argument can stimulate engagement with groups and others that you need to engage on any issue that is truly important to your life and work. It is taking a full stand about something, declaring yourself in a way that immediately invites respect and collaboration. It is a demonstration that you’ve thought about everything you can think of already—including what these others stand to gain—on whatever issue you are raising. The work that you’ve put behind it makes you an immediately credible partner to explore the next steps.

In an aside to this basic wisdom, it’s hardly surprising that Bezos used his customary approach to narrative writing when he accused the National Enquirer of blackmail this week. The Enquirer threatened to publish nude pictures that Bezos took of himself during an extramarital affair if he refused to abandon prior legal claims that he had against the gossip page. (If you have not read Bezos’ refusal to bow to these threats because–as it turns out–he was willing to publish the photos himself, here is the link to “No Thank You, Mr. Pecker”.)

What I found interesting enough to share with you was the following: (1) how many other people, both in and outside business circles, take Bezos’ writing seriously and (2) how one subsequent commentator actually provided a tongue-in-cheek critique of his “think of everything” writing style a couple of days ago. Jenni Avinns, a writer for Quartz business news, led off with the observation that Bezos’ post “clocked in at fewer than 1500 words” or, by my calculation, the four pages that launch all good ideas at Amazon. Then she gave some additional observations on how Bezos writes down his thinking, including his willingness to:

Embrace the poetry
If pictures of your penis are at the center of the confrontation and the person threatening you is David Pecker, don’t shy away. (Even if your blue-chip private security consultant is de Becker and it rhymes.) Put that Pecker right in the headline. Put a “Mr.” in front of it to emphasize the indignity: “No thank you, Mr. Pecker.” …

Make up Words
If the English language isn’t complex enough to provide the word you need to describe how your ownership of a national media outlet complicates your dealings with other powerful people [including the President], make one up. “My ownership of the Washington Post is a complexifier for me.” People will know what you mean, and even appreciate that you didn’t permit a tedious copyeditor to question you, though you clearly employ some.

Make fun of their words with “scare quotes” and repetition
“Several days ago, an AMI leader advised us that Mr. Pecker is ‘apoplectic’ about our [i.e. the Post’s] investigation” of his company’s relationship with the Saudi government, wrote Bezos. Apoplectic is a strong word, and honestly makes this person sound kind of hysterical and unhinged. If someone says they’re apoplectic, turn it around and say it again, like it’s a medical condition: “A few days after hearing about Mr. Pecker’s apoplexy, we were approached, verbally at first, with an offer. “ …

Just [provide] the facts: I’m Jeff Bezos, and you’re not
If someone attempts to question your business acumen, school them:“ I founded Amazon in my garage 24 years ago, and drove all the packages to the post office myself. Today, Amazon employs more than 600,000 people, just finished its most profitable year ever, even while investing heavily in new initiatives, and it’s usually somewhere between the #1 and #5 most valuable company in the world.”

But act relatable
… “If in my position I can’t stand up to this kind of extortion, how many people can?”

Once again, great narrative writing skills always translate when you are trying to solve important problems at work or in private life. Unfortunately, they can rarely explain away incomprehensibly poor personal judgments. Perhaps it’s no accident that the last time I imagined pictures like this, they were taken by somebody who was (improbably and poetically) named Mr. Anthony Weiner.

On the other hand, and practically speaking once again, whether his post succeeds in solving Mr. Bezos’ immediate problem with the Enquirer is something I guess we’ll all just have to wait and see.

An Image of How Tight Narrative Writing with High Resolution Details Might Actually Look

2. How I’ve Used This Kind of Narrative Writing Recently

An important problem ahead of me is attracting interest in my first book.

I want to make sure that its disparate parts (arguments, short stories, etc.) hang together; that they reinforce one another nicely and enhance the freshness of my thesis; that likely questions about the approach I’ve taken are asked and answered by me; and that the benefits to readers in my approach are clearly in mind throughout.

Moreover, these problems are closely related to another one, because what will attract a publisher most is a well-considered and organized book with fresh ideas that meets readers’ needs to take more satisfaction from their work.

These are precisely the kinds of problems that “tight narrative writing with high resolution detail” can package for everyone who faces me down the line, including agents, publishers, retailers (like Amazon) and, of course, the readers themselves. In other words, it’s not just about your book but how you tell the stories that need to be told to others about it.

For the past several months, I’ve been working on the written materials that serve up my book to everyone outside of my book writing process. Without handing out the book itself and expecting people to read it, these are the shorthand essentials: descriptions of key concepts and how they operate, along with demonstrations of my ability to persuade with an argument, tell a good story and understand who might be interested in them. In other words: tight narrative writing with high resolution detail.

Quite frankly, it has been a lot of work, but its almost done. I’ve been amazed by the foundation it has provided to promote my book and how much the book itself has changed (and improved) from my efforts to capture it in its own narrative.

I had also taken this approach before I learned that Jeff Bezos had been taking it at Amazon too. It’s a great idea that’s long been out there waiting to be picked up and put to good use. But best of all, anyone can take the same approach to face a challenging and skeptical world with a maximum of confidence when trying to solve an important problem.

This post was adapted from my February 10, 2019 newsletter

Rewind and Get It Right This Time

August 6, 2017 By David Griesing Leave a Comment

Whenever my face hits the mud of a first mistake, I’m usually surprised by how many people seem to be watching and wondering: What will he do next? What’ll he say? What does he really mean? Has he accepted responsibility for what’s happened? Said he’s sorry?

Assume that your mistakes will always attract a crowd, especially at work. When you’re busy (or overwhelmed) it’s surprisingly easy for one knee-jerk reaction to compound your next one, until you’re doubling-down while everyone else is wondering why you’re so intent on making a bad situation even worse.

An audience that expects little from you

Work mistakes are rarely private moments. And that’s actually the interesting part, because a mistake that’s out in the open gives you a chance (sometimes repeated chances) to say something courageous and totally unexpected about yourself, to start-over in front of a surprisingly large audience that’s close to writing you off.

There were two news stories this week with just this kind of ending.

Everything about them speaks to a crowd that’s even larger than those who were already following because we don’t get to see anyone rewind and start over very often, and secretly hope (at least I think we do) that when the moment arrives, each of us will have the character to do the same.

I got into writing about values because I’m convinced that most people want to act morally but few actually know how. There are several reasons for this today, including:

a decline in institutions that once saw themselves as custodians of our social values, such as churches;
the reluctance of other institutions (like schools and parents) to pass their own values on to new generations; and
a preference for lazy cynicism (in politics, in the media, and in our interactions with one another) instead of forging deeper commitments.

As a result, even when you want to act morally, you are increasingly “on your own” to figure out how.

Even when you want your work to mean more than a paycheck, you have to figure out how to find and do work that can engage your mind and heart like that.

And outside of traditional religion, almost no one is offering help to those who are groping for these answers today—which is another reason why these stories seem so compelling.

The first is about a message T-shirt that Frank Ocean wore at a recent concert, and the second is about a twist in the admissions policy at the University of California at Irvine. So in case you missed them. . . .

I was already a Frank Ocean fan. (If you don’t know his music, you can get a taste of it here.) He has also been a hiatus from touring, so when Ocean reappeared recently in New York City his fans were already watching. But it was his T-shirt that caused a sensation.

The T-shirt featured a tweet from an 18-year old named Brandon Male that asked: “Why be racist, sexist, homophobic or transphobic when you could just be quiet?” Both the sentiment and the bid to “just be quiet” are very Frank Ocean, but Mr. Male had a different reaction when he found out about it. His tweet was suddenly selling even more T-shirts, and the sellers still hadn’t bothered to reach out and say: “Thanks man.” This time, Mr. Male couldn’t let it go.

Kayla Robinson, also 18, runs the on-line company which sells the T-shirt. It calls itself the Green Box Shop. Mr. Male had already contacted the company last January, after somebody known as @lustdad posted an image of himself on Twitter wearing the same T-shirt and saw his post retweeted 87,000 times and liked by 191,000 people. (To put this in context, the most retweets or likes my posts have ever gotten is around 5.)

Anyway, Mr. Male thought this was valuable promotion too, but when he contacted the Green Box Shop, someone who was not Ms. Robinson pretty much blew him off. “They told me I needed to calm down and said they credited me on Instagram one time,” he said. He was prepared to let it slide, but then Frank Ocean out the T-shirt on.

Following the concert, Mr. Male took his complaints to Twitter directly and received an outpouring of support (“give him his coin!”), some of which finally got Ms. Robinson’s attention. Apparently, she doesn’t handle the social media side of things, but realized that something was happening, that is, something beyond her company receiving 5400 more T-shirt orders than it received on a typical weekend. Ms. Robinson sent Mr. Male $100 and added a link to his tweet on her product page, but if she thought this would put the matter to rest. . . . As Mr. Male told the New York Times: “They threw me $100 and told me to go away.” By his calculation, $100 was less than 1 percent of the new revenue the Green Box Shop pulled in over those two days alone.

Of course, this is where it gets interesting.

While great legal minds were speculating on whether the use of someone else’s tweet can result in monetary damages (It’s yet to be decided), Ms. Robinson admitted that hers was “an impulsive decision. I hadn’t looked at the number of sales [and] it does look like I was just throwing money at him to keep him quiet.”

She also said something else that’s far more noteworthy. “It would be pretty irresponsible of me to just take [his words]. Being a creator myself, people have copied my shirts before, I totally understand Brandon.” Then she reportedly called him to apologize and to set up a time to talk numbers. Where Ms. Robinson could have re-trenched, instead she rewound while the skeptical were watching.

The second story follows a similar arc.

When the University of California at Irvine admitted its new freshman class, 800 more applicants than it could “feed and house” said: “Yes!” Irvine has long been a popular destination for first generation college applications, and it was no different this year. This is what a recent applicant pool there looked like:

Accurately forecasting an incoming class is often a problem because calculating the “yield” on admissions is little better than guesswork. (When I was a college sophomore, so-called “overflow freshman” were put up in a local motor inn where, among other things, they were rumored to enjoy much better food.) Anyway, because Irvine’s lawyers informed them that an admission letter is only a “conditional offer” (based on satisfactory completion of high school, submitting paperwork on time, etc.), the university eventually withdrew 500 of its acceptances as applicants failed to meet one or another of its requirements like: “No deposit check by May 1 and you’re out.”

You can read a newspaper account of the gnashing of teeth that ensued, reactions that prompted the university’s next misstep. Even though it had never once rescinded admissions because of late checks, Irvine insisted that it was just “following policy” when it acted as it did. (Who knows what its lawyers were advising at this stage.)

Once again, the seemingly most clueless point is where things get interesting. Was it press involvement? Still other lawyers threatening to sue? We don’t know. But from a public letter shortly thereafter, it’s clear that Irvine’s chancellor, Howard Gillman, had a change of heart.

“We are a university recognized for advancing the American Dream, not impeding it. This situation is rocking us to our core because it is fundamentally misaligned with our values. The students and their families have my personal, sincerest apology. We should not have treated you this way over a missed deadline.”

Just like we don’t know how much Ms. Robinson agreed to pay Mr. Male, there’s still some uncertainty at Irvine as this goes to press. 300 applicants who simply missed a paperwork deadline have been re-admitted, but another 200 are still in limbo because of other conditions on their admission. What is clear is that prior mistakes were acknowledged, a more generous spirit was expressed, and two people declared to everybody who was listening that doubling down on a bad idea doesn’t have to be the last word.

It is always better to think through the ramifications of work decisions beforehand and act accordingly, but in the real world, it sometimes doesn’t happen that way—particularly when a seemingly “bigger” opportunity or problem is confronting you.

That’s when the “ramifications” of one bad decision compound, just like they did here. But what really matters comes next. These stories have a moral that says: even when you’ve doubled-down, it’s never too late..