The Human Purpose Behind Smart Cities

March 24, 2019 By David Griesing Leave a Comment

It is human priorities that should be driving Smart City initiatives, like the ones in Toronto profiled here last week.

Last week’s post also focused on a pioneering spirit in Toronto that many American cities and towns seem to have lost. While we entrench in the moral righteousness of our sides in the debate—including, for many, a distrust of collective governance, regulation and taxation—we drift towards an uncertain future instead of claiming one that can be built on values we actually share.

In its King Street and Quayside initiatives, Toronto is actively experimenting with the future it wants based on its residents’ commitment to sustaining their natural environment in the face of urban life’s often toxic impacts. They’re conducting these experiments in a relatively civil, collaborative and productive way—an urban role model for places that seem to have forgotten how to work together. Toronto’s bold experiments are also utilizing “smart” technologies in their on-going attempts to “optimize” living and working in new, experimental communities.

During a short trip this week, I got to see the leading edges of New York City’s new Hudson Yards community (spread over 28 acres with an estimated $25 billion price tag) and couldn’t help being struck by how much it catered to those seeking more luxury living, shopping and workspaces than Manhattan already affords. In other words, how much it could have been a bold experiment about new ways that all of its citizens might live and work in America’s first city for the next half-century, but how little it actually was. A hundred years ago, one of the largest immigrant migrations in history made New York City the envy of the world. With half of its current citizens being foreign-born, perhaps the next century, unfurling today, belongs to newer cities like Toronto.

Still, even with its laudable ambition, it will not be easy for Toronto and other future-facing communities to get their Smart City initiatives right, as several of you were also quick to remind me last week. Here is a complaint from a King Street merchant that one of you (thanks Josh!) found and forwarded that seems to cast what is happening in Toronto in a less favorable light than I had focused upon it:

What a wonderful story. But as with [all of] these wonderful plans some seem to be forgotten. As it appears are the actual merchants. Google certainly a big winner here. Below an excerpt written by one of the merchants:

‘The City of Toronto has chosen the worst time, in the worst way, in the worst season to implement the pilot project. Their goal is clearly to move people through King St., not to King St. For years King St. was a destination, now it is a thoroughfare.

‘The goal of the King St. Pilot project was said to be to balance three important principles: to move people more effectively on transit, to support business and economic prosperity and to improve public space. In its current form, the competing principles seem to be decidedly tilted away from the economic well-being of merchants and biases efficiency over convenience. The casual stickiness of pedestrians walking and stopping at stores, restaurants and other merchants is lost.

‘Additionally, the [transit authority] TTC has eliminated a number of stops along King St., forcing passengers to walk further to enter and disembark streetcars, further reducing pedestrian traffic and affecting areas businesses. The TTC appears to believe that if they didn’t have to pick up and drop off people, they could run their system more effectively.

‘The dubious benefits of faster street car traffic on King St. notwithstanding, the collateral damage of the increased traffic of the more than 20,000 cars the TTC alleges are displaced from King St to adjoining streets has turned Adelaide, Queen, Wellington and Front Sts. into a gridlock standstill. Anyone who has tried to navigate the area can attest that much of the time, no matter how close you are you can’t get there from here.

‘Along with the other merchants of King St. and the Toronto Entertainment District we ask that Mayor Tory and Toronto council to consider a simple, reasonable and cost-effective alternative. Put lights on King St. that restrict vehicle traffic during rush hours, but return King St. to its former vibrant self after 7 p.m., on weekends and statutory holidays. It’s smart, fair, reasonable and helps meet the goals of the King St. pilot project.

Two things about this complaint seemed noteworthy. The first is how civil and constructive this criticism is in a process that hopes to “iterate” as real time impacts are assessed. It’s a tribute that Toronto’s experiments not only invite but are also receiving feedback like this. Alas, the second take-away from Josh’s comment is far more nettlesome. “[However many losers there may be along the way:] Google certainly a big winner here.”

The tech giant’s partnership with Canada’s governments in Toronto raises a constellation of challenging issues, but it’s useful to recall that pioneers who dare to claim new frontiers always do so with the best technology that’s available. While the settling of the American West involved significant collateral damage (to Native Americans and Chinese migrants, to the buffalo and the land itself), it would not have been possible without existing innovations and new ones that these pioneers fashioned along the way. Think of the railroads, the telegraph poles, even something as low-tech as the barbed wire that was used to contain livestock.

The problem isn’t human and corporate greed or heartless technology—we know about them already—but failing to recognize and reduce their harmful impacts before it is too late. The objective for pioneers on new frontiers should always be maximizing the benefits while minimizing the harms that can be foreseen from the very beginning instead of looking back with anger after the damage is done.

We have that opportunity with Smart City initiatives today.

Because they concentrate many of the choices that will have to be made when we boldly dare to claim the future of America again, I’ve been looking for a roadmap through the moral thicket in the books and articles that are being written about these initiatives today. Here are some of the markers that I’ve discovered.

Human priorities, realized with the help of technology

1. Markers on the Road to Smarter and More Vibrant Communities

The following insights come almost entirely from a short article by Robert Kitchin, a professor at Maynooth University in Ireland. In my review of the on-going conversation about Smart Cities, I found him to be one of its most helpful observers.

In his article, Kitchin discusses the three principal ways that smart cities are understood, the key promises smart initiatives make to stakeholders, and the perils to be avoided around these promises.

Perhaps not surprisingly, people envision cities and other communities “getting smarter” in different ways. One constituency sees an opportunity to improve both “urban regulation and governance through instrumentation and data-driven systems”–essentially, a management tool. A bolder and more transformative vision sees information and communication technology “re-configur[ing] human capital, creativity, innovation, education, sustainability, and management,” thereby “produc[ing] smarter citizens, workers and public servants” who “can enact polic[ies], produce better products… foster indigenous entrepreneurship and attract inward investment.” The first makes the frontier operate more efficiently while the second improves nearly every corner of it.

The third Smart City vision is “a counter-weight or alternative” to each of them. It wants these technologies “to promote a citizen-centric model of development that fosters social innovation and social justice, civic engagement and hactivism, and transparent and accountable governance.” In this model, technology serves social objectives like greater equality and fairness. Kitchin reminds us that these three visions are not mutually exclusive. It seems to me that the priorities embedded in a community’s vision of a “smarter” future could include elements of each of them, functioning like checks and balances, in tension with one another.

Smart City initiatives promise to solve pressing urban problems, including poor economic performance; government dysfunction; constrained mobility; environmental degradation; a declining quality of life, including risks to safety and security; and a disengaged, unproductive citizen base. Writes Kitchin:

the smart city promises to solve a fundamental conundrum of cities – how to reduce costs and create economic growth and resilience at the same time as producing sustainability and improving services, participation and quality of life – and to do so in commonsensical, pragmatic, neutral and apolitical ways.

Once again, it’s a delicate balancing act with a range of countervailing interests and constituencies, as you can see in the chart from a related discussion above.

The perils of Smart Cities should never overwhelm their promise in my view, but urban pioneers should always have them in mind (from planning through implementation) because some perils only manifest themselves over time. According to Kitchin, the seven dangers in pursuing these initiatives include:

–taking “a ‘one size fits all’ approach, treating cities as generic markets and solutions [that are] straightforwardly scalable and movable”;

–assuming that initiatives are “objective and non-ideological, grounded in either science or commonsense.” You can aim for these ideals, but human and organizational preferences and biases will always be embedded within them.

–believing that the complex social problems in communities can be reduced to “neatly defined technical problems” that smart technology can also solve. The ways that citizens have always framed and resolved their community problems cannot be automated so easily. (This is also the thrust of Ben Green’s Smart Enough City: Putting Technology in Its Place to Reclaim Our Urban Future, which will be published by MIT Press in April. In it he argues for “smart enough alternatives” that are attainable with the help of technology but never reducible to technology solutions alone.)

–engaging with corporations that are using smart city technologies “to capture government functions as new market opportunities.” One risk of a company like Google to communities like Toronto’s is that Google might lock Toronto in to its proprietary technologies and vendors over a long period of time or use Toronto’s citizen data to gain business opportunities in other cities.

–becoming straddled with “buggy, brittle and hackable” systems that are ever more “complicated, interconnected and dependent on software” while becoming more resistant to manual fixes.

–becoming victimized by “pervasive dataveillance that erodes privacy” through practices like “algorithmic social sorting (whether people get a loan, a tenancy, a job, etc), dynamic pricing (whereby different people pay varying prices depending on their perceived customer value) and anticipatory governance using predictive profiling (wherein data precedes how a person is policed and governed).” Earlier this month, my post on popular on-line games like Fortnite highlighted the additional risk that invasive technologies can use the data they are gathering to change peoples’ behavior.

-and lastly, reinforcing existing power structures and inequalities instead of eroding or reconfiguring them.

While acknowledging the promise of Smart Cities at their best, Kitchin closes his article with this cautionary note:

the realities of implementation are messier and more complex than the marketing hype of corporations or city managers portray and there are a number of social, political, ethical and legal concerns with respect to the kind of society smart city initiatives seek to create. As such, whilst networked urbanism has benefits, it also poses challenges and risks that are often little explored or legislated for ahead of implementation. Indeed, the pace of development and rollout of smart city technologies is proceeding well ahead of wider reflection, critique and regulation.

Putting the cart before a suitably-designed horse is a problem with all new and seductive technologies that get embraced before their harms are identified or can be addressed—a quandary that was also considered here in a post called “Looking Out for the Human Side of Technology.”

2. The Value of Our Data

A few additional considerations about the Smart City are also worth bearing in mind as debate about these initiatives intensifies.

In a March 8, 2019 post, Kurtis McBride wrote about two different ways “to value” the data that these initiatives will produce, and his distinction is an important one. It’s a discussion that citizens, government officials and tech companies should be having, but unfortunately are not having as much as they need to.

When Smart City data is free to everyone, there is the risk that the multinationals generating it will merely use it to increase their power and profits in the growing market for Smart City technologies and services. From the residents’ perspective, McBride argues that it’s “reasonable for citizens to expect to see benefit” from their data, while noting that these same citizens will also be paying dearly for smart upgrades to their communities. His proposal on valuing citizen data depends on how it will be used by tech companies like Google or local service providers. For example, if citizen data is used:

to map the safest and fastest routes for cyclists across the city and offers that information free to all citizens, [the tech company] is providing citizen benefit and should be able to access the needed smart city data free of charge.

But, if a courier company uses real-time traffic data to optimize their routes, improving their productivity and profit margins – there is no broad citizen benefit. In those cases, I think it’s fair to ask those organizations to pay to access the needed city data, providing a revenue stream cities can then use to improve city services for all.

Applying McBride’s reasoning, an impartial body in a city like Toronto would need to decide whether Google has to pay for data generated in its Quayside community by consulting a benefit-to-citizens standard. Clearly, if Google wanted to use Quayside data in a Smart City initiative in say Colorado or California, it would need to pay Toronto for the use of its citizens’ information.

Of course, addressing the imbalance between those (like us) who provide the data and the tech companies that use it to increase their profits and influence is not just a problem for Smart City initiatives, and changing the “value proposition” around our data is surely part of the solution. In her new book Age of Surveillance Capitalism: the Fight for a Human Future in the New Frontier of Power, Harvard Business School’s Shoshana Zuboff says that “you’re the product if these companies aren’t paying you for your data” does not state the case powerfully enough. She argues that the big tech platforms are like elephant poachers and our personal data like those elephants’ ivory tusks. “You are not the product,” she writes. “You are the abandoned carcass.”

Smart City initiatives also provide a way to think about “the value of our data” in the context of our living and working and not merely as the gateway to more convenient shopping, more addictive gaming experiences or “free” search engines like Googles’.

This post is adapted from my March 24, 2019 newsletter. Subscribe today and receive an email copy of future posts in your inbox each week.

A Winter of Work Needs More Color

January 27, 2019 By David Griesing Leave a Comment

Over the past week, it’s been cold here, then warm, and now cold again. But one of the constants has been how this season seems to drain the world of its color.

It strikes me as a fitting metaphor for what has been happening to the nature and quality of our work in this economy. Choices have been made, and continue to be made, by policymakers on the left as well as right that are draining the color out of work for many, if not most Americans. To restore some of work’s dignity—its life force if you will—we need to make some different choices in the future than we are making today.

In recent newsletters, I’ve been considering how we landed in this increasingly barren place and what we might do to get out of it. Today, we’ll mull over the bold solutions that Oren Cass offers in his new book The Once and Future Worker: A Vision for the Renewal of Work in America. Cass argues that for the sake of our families, communities and individual wellbeing, we need to make some difficult choices about what is good for us as a country and what is not. Before turning to his arguments, here’s a quick review of the discussion we’ve been having recently about the declining prospects for the future of our work.

An immediate challenge is the impending loss of our jobs to machines that can work more efficiently than we can. In an economy that champions “making the most of everything as cheaply as possible,” many of us will simply become too expensive and, at the same time, unable to retrain fast enough for the few jobs that will be left for us to do. My post a couple weeks back considered where opportunities might remain at the “scaling edges” of business today, how an aging workforce can maintain its value during this period of rapid transition, and perhaps most importantly, how government policies that support workers need to be implemented if we want America to continue to capitalize on its human resources.

Around Thanksgiving, I wrote another post about “the mass flourishing” that America enjoyed through much of the 19^thCentury and deep into the 20^th. During the century and a half when the economy flourished, the workforce generally flourished as well. American leaders celebrated the human values of thinking for yourself, working for yourself, competing with others, overcoming obstacles, experimenting and making your mark. On the other hand, for the past 50 years as policy makers have tried to mitigate every kind of modern risk with regulations and safety nets, the psychic rewards that once came from “the rough and tumble working world” were gradually replaced by a different economic promise, one of ever greater material well-being. Edmund Phelps and others argue that this trade-off has undermined “the mass flourishing” we used to enjoy. Instead of worker satisfaction coming from working, the economy is being driven to produce more and more stuff for the workforce to consume when they’re not in order to keep them happy. Unfortunately, the promise of ever cheaper and bigger television sets and faster gadgets cannot meet the “non-material” needs that used to be satisfied for many by working.

Both of these posts assume that work has inherent value—that it is not merely the means that gets you more money, stuff, influence or time off. By giving us an opportuniy to demonstrate our capabilities, work allows us to realize our potential, be proud of our abilities to provide for ourselves and our families, be similarly proud of what we’re making or doing, and be more confident when facing the future because we feel that we have a stake in it and that it is not merely “happening to us.” When enough individual workers flourish like this, Phelps argues, an economy overall flourishes.

Cass’s argument in The Once and Future Worker assumes this too, before he documents how working families and communities are currently in jeopardy across America. What follows are highlights from his book, from a half-hour talk he recently gave to a group of policy wonks, and from some of the reactions to his value judgments and original proposals.

For Cass, the crisis for the American worker is evident from several unassailable facts: that wages have stagnated for a more than a generation while reliance on entitlement programs has grown and life expectancy has fallen due to addiction and obesity. He is concerned about the vast majority of urban, suburban and rural workers who are not sharing in America’s prosperity because of policy choices that have been made over the past 50 years by “the Left” (for more government spending on safety nets) and “the Right” (for its insistence on driving economic growth over every other priority). Putting expensive band-aids on the victims of pro-growth government policies—when we could simply be making better choices—is hardly a sustainable way forward in Cass’s view. He argues that if:

a labor market in which workers can support strong families and communities is the central determinant of long term prosperity, so it should be the central focus of our public policy.

When it comes to work, Cass is convinced that working—and the social benefit it provides—is more satisfying to individuals than being able to consume bigger and cheaper stuff. He is particularly concerned about the human toll, reliying on studies that say workers never recover economically from unemployment; that men only form families when they have work that can provide for them; that unemployment is a trigger for divorce; and that children have better outcomes when at least one parent is working. Moreover, communities where people are working are more vibrant and tend to attract more investment. In other words, communities filled with workers are good for those living there and good for everyone else too.

In addition, Cass cites time-use data indicating that men who are not in the workforce are watching TV or sleeping, not engaged in other productive activities. Making products or providing services that other people want is also satisfying to many who are doing so every day. Where people aren’t working, they (in Cass’s phase) “export their needs” instead, resulting in a massive transfer of payments from taxpayers to meet those needs–the Left’s band-aids. On the Right, a relentless drive to grow the economy with pro-business policies so we have more to consume at the lowest possible price not only overrides other priorities, but also makes the false assumption that short term material gratification will provide long-term economic health and stability. Whatever is satisfying consumer whims in the moment is not necessarily good for any economy long term.

So what can be done about this?

A slice of winter color by the cold Schuylkill River

With the co-dependent (but effectively dead-end) positions of the Left and the Right providing no sustainable way forward, Cass has several ideas.

In addition to questioning many of our investments in growth or safety nets, Cass challenges other allocations that America is making with its wealth, some that I agree with and others less so.

Challenging both sides’ longstanding preference for the elites, Cass would sharply reduce government subsidies for college degrees, noting that most Americans don’t even attend a community college today. These subsidies supposedly produce economic growth because the best students become the most innovative workers. But he argues that a better and fairer result would be less “college prep” and more “vocational training” for the vast majority of students who will never be going to work for a tech company in an innovation hub.

In terms of trade policy, Cass wonders why America has (at least until recently) promoted unfettered access to the cheapest labor in the world instead of creating new jobs here that are equivalent to the ones that were lost through globalization.

He argues for a reduction in environmental investments because (again) they are focused on consumer welfare instead of other considerations. To Cass, the cost of, say, clean air or water is not merely the cost of the equipment that’s needed to produce it but also “the costs” of all the other things that we could be doing for our citizens if we weren’t so preoccupied with environmental safeguards. In his cost-benefit analysis, he’d weigh the costs of subsidies for alternative energy and complying with more EPA regulations with the benefits of more jobs or higher wages. I think weighing, balancing and considering different investment strategies is always a useful exercise, but would question whether environmental investments are “short-term” consumer welfare benefits instead of longer-term, life-sustaining ones.

While admitting that labor unions in America have been overtaken by the politics of the Left, Cass argues that stripped of this influence, we should all be excited by workers who are organizing. He references several initiatives here and in Europe that are challenging pro-growth policies on the Right and championing pro-worker issues that have very few advocates on either side of the political divide.

Cass’s most warmly received proposal has been to take some of the funding for programs that currently support non-workers and give it to low-wage workers in the form of a salary boost, providing them with a supplemented income that can better sustain them and their families. (Think of the vulnerability of many federal employees after recently losing a single paycheck.) Cass notes that we let the government take money from our paychecks (like taxes), why not put additional dollars into them for struggling workers on a regular basis? In addition to encouraging work instead of idleness, such a policy change would be revenue-neutral by moving monies from programs that support non-workers into a new one that bolsters the most vulnerable end of the workforce.

Cass’s bottom line is that investments that help all working families and communities to thrive will sustain our long-term prosperity more effectively than most government investments today. As taxpayers who finance and citizens who vote for the future that we want, he invites us to throw many of our current social expenditures on the table and consider whether they are more (or less) important to the future than enabling all of America’s families and communities to thrive—particularly when much of the country is already missing out on America’s prosperity today. Given the fools bargain we have all accepted, Cass wants us to “try on” his work-based ethic and help to decide whether our country should be embracing very different priorities than it has for the past five decades.

Two prior posts, on June 3 and 10 last summer, argued that whenever a dissenter from the prevailing wisdoms like Cass takes a principled stand, he is inviting those who are unclear about their priorities to clarify them and those who disagree with them to speak up. Principle-based dissent and the conversation that follows almost always makes our “next steps” as stakeholders more assured. To facilitate that forward movement by putting Cass’s ideas into a broader context, here is one helpful reaction to his priority-of-work arguments that also manages to echo what several others have been saying.

Winter color for families and the rest of the community at a playground in Bella Vista

After Cass’s book came out, Ross Douthat wrote a column in the New York Times about the struggle amongst the members of “a small church” of moderates “to claim a middle ground between left-wing pessimism about the post-1970s American economy and right-wing faith in the eternal verities of Reaganomics.” Given the similarity between how they and Cass saw the problem, Douthat summarized some of the issues that he and other moderates have with Cass’s proposed solutions.

[A] common thread is that Cass’s diagnosis overstates the struggles of American workers and exaggerates the downsides of globalization, and in so doing risks giving aid and comfort to populist policies [like Trump’s] — or, for that matter, socialist policies, from the Ocasio-Cortezan left — that would ultimately choke off growth.

Not unlike Edmund Phelps, who would also favors largely unencumbered profit seekers, Douthat initially puts more faith in the continued vibrancy of a growth economy than in the need to make as many new investments in our families and communities as Cass advocates.

On the other hand, Douthat allows that America may have made as much progress as it can along its current path, and that the dead-end many (including me) are feeling may already be here.

[I]s the West’s post-1980 economic performance a hard-won achievement and pretty much the best we could have done, or is there another economic path available, populist or social democratic or something else entirely, that doesn’t just lead back to stagnation?

He concludes with what I’d call a fork in the road. If you tend towards the pessimistic view from the perspective of America’s working families and communities then pursuing some of Cass’s proposals may be the only way to preserve at least some of the American economy’s growth prospects going forward.

Perhaps the best reason to bet on Cass’s specific vision is that the social crisis he wants to address is itself a major long-term drag on growth — because a society whose working class doesn’t work or marry or bear children will age, even faster than the West is presently aging, into stagnation and decline.

At the same time, Douthat also notes (with some of Cass’s other critics) that working America’s challenges may be “cultural” instead of economic. I imagine that he’s thinking of factors like declining commitments to organized religion, marriage, community life and even participation in democracy itself, along with greater self-absorption with our devices and crises like opioid addiction. Encouraging work and redirecting the fruits of growth for the sake of thriving families and communities won’t help if what ails working America can’t be cured by larger investments.

I don’t happen to agree with this last possibility—but there it is.

+ + +

One of the reasons that I write this newsletter is because much of the discussion about work and work-related policy, to the extent that it occurs at all, happens below the radar. I’m convinced it’s a discussion that needs to be heard (and chewed on) more widely.

I’m also convinced that good work is of vital importance to those who are doing it as well as to the health of their families, their communities and to the country generally, and that our policy-makers are not grappling at all today with good work’s rotting underbelly.

My hope is that thinking with you about Phelps’ “flourishing economy,” about proposals to survive the future of work, and about Cass’s ideas on work-based investments in families and communities might help to open a wider policy debate as we enter the long, painful slog towards choosing our leaders again.

This post was adapted from my January 27, 2019 newsletter.

Running Into the Future of Work

January 13, 2019 By David Griesing Leave a Comment

We’ve just entered a new year and it’s likely that many of us are thinking about the opportunities and challenges we’ll be facing in the work weeks ahead. Accordingly, it seems a good time to consider what lies ahead with some forward-thinkers who’ve also been busy looking into the future of our work.

In an end-of-the-year article in Forbes called “Re-Humanizing Work: You, AI and the Wisdom of Elders,” Adi Gaskell links us up with three provocative speeches about where our work is headed and what we might do to prepare for it. As he’s eager to tell us, his perspective on the people we need to be listening to is exactly where it needs to be:

“I am a free range human who believes that the future already exists, if we know where to look. From the bustling Knowledge Quarter in London, it is my mission in life to hunt down those things and bring them to a wider audience. I am an innovation consultant and writer, and…my posts will hopefully bring you complex topics in an easy to understand form that will allow you to bring fresh insights to your work, and maybe even your life.”

I’ve involuntarily enlisted this “free-range human” as my guest curator for this week’s post.

In his December article, Gaskell profiles speeches that were given fairly recently by John Hagel, co-chair of Deloitte’s innovation center speaking at a Singularity University summit in Germany; Nobel Prize-winning economist Joseph Stiglitz speaking at the Royal Society in London; and Chip Conley an entrepreneur and self-proclaimed “disrupter” speaking to employees at Google’s headquarters last October. In the discussion that follows, I’ll provide video links to their speeches so you can consider what they have to say for yourselves along with “my take-aways” from some of their advice.

We are all running into the future of our work. As the picture above suggests, some are confidently in the lead while others of us (like that poor kid in the red shirt) may simply be struggling to keep up. It will be a time of tremendous change, risk and opportunity and it won’t be an easy run for any of us.

My conviction is that forward movement at work is always steadier when you are clear about your values, ground your priorities in your actions, and remain aware of the choices (including the mistakes) that you’re making along the way. Hagel, Stiglitz and Conley are all talking about what they feel are the next necessary steps along this value-driven path.

1. The Future of Work– August 2017

When John Hagel spoke about the future of work at a German technology summit, he was right to say that most people are gripped by fear. We’re “in the bulls-eye of technology” and paralyzed by the likelihood that our jobs will either be eliminated or change so quickly that we will be unable to hold onto them. However, Hagel goes on to argue (persuasively I think) that the same machines that could replace or reduce our work roles could just as likely become “the catalysts to help us restore our humanity.”

For Hagel, our fears about job elimination and the inability of most workers to avoid this looming joblessness are entirely justified. That’s because today’s economy—and most of our work—is aimed at producing what he calls “scalable efficiency.” This economic model relentlessly drives the consolidation of companies while replacing custom tasks with standardized ones wherever possible for the sake of the bottom line.

Because machines can do nearly everything more efficiently than humans can, our concerns about being replaced by robots and the algorithms that guide them are entirely warranted. And it is not just lower skilled jobs like truckers that will be eliminated en masse. Take a profession like radiology. Machines can already assess the data on x-rays more reliably than radiologists. More tasks that are performed by professionals today will also be performed by machines tomorrow.

Hagel notes that uniquely human aptitudes like curiosity, creativity, imagination, and emotional intelligence are discouraged in a world of scalable efficiency but (of course) it is in this direction that humans will be most indispensible in the future of work. How do we build the jobs of the future around these aptitudes, and do we even want to?

There is a long-standing presumption that most workers don’t want to be curious, creative or imaginative problem-solvers on the job. We’ve presumed that most workers want nothing more than a highly predictable workday with a reliable paycheck at the end of it. But Hagel asks, is this really all we want, or have our educations conditioned us to fit (like replaceable cogs) into an economy that’s based on the scalable efficiency of its workforce? He argues that if you go to any playground and look at how pre-schoolers play, you will see the native curiosity, imagination and inventiveness before it has been bred out of them by their secondary, college and graduate school educations.

So how do companies reconnect us to these deeply human aptitudes that will be most valued in the future of work? Hagel correctly notes that business will never make the massive investment in workforce retraining that will be necessary to recover and re-ignite these problem-solving skills in every worker. Moreover, the drive for scalable efficiency and cost-cutting in most companies will overwhelm whatever initiatives do manage to make it into the re-training room.

Hagel’s alternative roadmap is for companies that are committed to their human workforce to invest in what he calls “the scalable edges” of their business models. These are the discrete parts of any business that have “the potential to become the new core of the institution”—that area where a company is most likely to evolve successfully in the future. Targeted investments in a problem-solving human workforce at these “scalable edges” today will produce a problem-solving workforce that can grow to encompass the entire company tomorrow.

By focusing on worker retraining at a company’s most promising “edges,” Hagel strategically identifies a way to counter the “scalable efficiency” models that will continue to eliminate jobs but refuse to make the investment that’s required to retrain everyone. While traditional jobs will continue to be lost during this transition, and millions of employees will still lose their jobs, Hagel’s approach ensures an eventual future that is powered by human jobs that machines cannot do today and may never be able to do. For him, it’s the fear of machines that drives us to a new business model that re-engages the humanity that we lost in school in the workplace.

I urge you to consider the flow of Hagel’s arguments for yourself. For more of his ideas, a prior newsletter discusses a Harvard Business Review article (which he co-wrote with John Seely Brown) about the benefits of learning that can “scale up.” A closely related post that examines Brown’s commencement address about navigating “the white-water world of work today” can be found here.

*My most important take-aways from Hagel’s talk: Find the most promising, scalable edges of the jobs Im doing. Hone the creative, problem-solving skills that will help me the most in realizing the goals I have set for myself in those jobs. Maintain my continuing value in the workplace by nurturing the skills that machines can never replace.

2. AI and Us– September 2018

Columbia University economist Joseph Stiglitz begins his talk at London’s Royal Society with three propositions. The first is that artificial intelligence and machine learning are likely to change the labor market in an unprecedented way because of the sheer extent of their disruption. His second proposition is that economic markets do not self-correct in a way that either preserves employment or creates new jobs down the road. His third proposition—and perhaps the most important one—is that there is an inherent “dignity to work” that necessitates government policies that enable everyone who wants to work to have the opportunity to do so.

I agree with each of these propositions, particularly his last one. So if you asked me, the way that Stiglitz was asked by a member of the audience at the end of his talk, about whether he supported governments providing their citizens with “a universal basic income” to offset job elimination as many progressives are proposing, his answer (and mine) would “No.” Instead, we’d argue that governments should be fostering the economic circumstances where everyone who wants to work has the opportunity to do so. It is this opportunity to be productive—and not a new government handout—that rises to the level of basic human right.

Stiglitz argues that new artificial intelligence technologies along with 50 years of hands-off government policies about regulating business (beginning with Reagan in the US and Thatcher in the UK) have been creating smaller “national pies” that are shared with fewer of their citizens. In a series of charts, he documents the rise of income inequality by showing how wages and economic productivity rose together in most Western economies until the 1980s and have diverged ever since. Labor’s share in the pie has consistently decreased in this timeframe and new technologies like AI are likely to reduce it to even more worrisome levels.

Stiglitz’ proposed solutions include policy making that encourages full employment in addition to fending off inflation, reducing the monopoly power that many businesses enjoy because monopoly restricts the flow of labor, and enacting rules that strengthen workers’ collective bargaining power.

Stiglitz is not a spellbinding speaker, but he is imminently qualified to speak about how the structure of the economy and the policies that maintain it affect the labor markets. You can follow his trains of thought right into the lively Q&A that follows his remarks via the link above. For my part, I’ve been having a continuous conversation about the monopoly power of tech companies like Amazon and the impact of unrestricted power on jobs in newsletter posts like this one from last April as well as on Twitter if you are interested in diving further into the issue.

*My most important take-aways from Stiglitz’ remarks were as follows: since I care deeply about the dignity that work confers, I need (1) to be involved in the political process; (2) to identify and argue in favor of policies that support workers and, in particular, every worker’s opportunity to have a job if she wants one; and (3) to support politicians who advance these policies and oppose those who erroneously claim that when business profits, it follows that we all do.

3.         The Making of a Modern Elder – October 2018

The pictures above suggest the run we’re all on towards the future of work. What these pictures don’t convey as accurately are the ages of the runners. This race includes everyone who either wants or needs to keep working into the future.

Chip Conley’s recent speech at Google headquarters is about how a rapidly aging demographic is disrupting the future workforce and how both businesses and younger workers stand to benefit from it. For the first time in American history, there are more people over age 65 than under age 15. With a markedly different perspective, Conley discusses several of the opportunities for companies when their employees work longer as well as how to improve the intergenerational dynamics when as many as five different generations are working together in the same workplace.

Many of Conley’s insights come from his mentoring of Brian Chesky, the founder of AirBnB, and how he brought what he came to call “elder wisdom” to not only Chesky but also AirBnB’s youthful workforce. Conley begins his talk by referencing our long-standing belief that work teams with gender and race diversity tend to be more successful than less diverse teams, which has led companies to support them. However, Conley notes that only 8% of these same companies actively support age diversity.

To enlist that support, he argues that age diversity adds tremendous value at a time of innovation and rapid change because older workers have both perspective and organizational abilities that younger workers lack. Moreover, these older workers comprise an increasingly numerous group, anywhere from age 35 at some Silicon Valley companies to age 75 and beyond in less entrepreneurial industries. What “value” do these older workers provide, and how do you get employers to recognize it?

Part of the answer comes from a changing career path that no longer begins with learning, peaks with earning, and concludes with retirement. For nearly all workers, your ability to evolve, learn, collaborate and counsel others play roles that are continuously being renegotiated throughout your career. For example, as workers age, they may bring new kinds of value by sharing their institutional knowledge with the group, by understanding less of the technical information but more about how to help the group become more productive, and by asking “why” or “what if” questions instead of “how” or simply “what do we do now” in group discussions. Among other things, that is because older workers spend the first half of their careers accumulating knowledge, skills and experience and the second half editing what they have accumulated (namely what is more and less important) given the perspective they have gained.

When you listen to Conley’s talk, make sure that you stay tuned until the Q&A, which includes some of his strongest insights.

*My most important take-aways from his remarks all involve how older workers can continuously establish their value in the workplace. To do so, older workers must (1) right-size their egos about what they don’t know while maintaining confidence in the wisdom they have to offer; (2) commit to continuous learning instead of being content with what they already know; (3) become more interested and curious instead of assuming that either their age or experience alone will make them interesting; and (4) demonstrate their curiosity publically, listen carefully to where those around them are coming from, and become generous at sharing their wisdom with co-workers privately.  When we do, companies along with their younger workers will come to value their trusted elders.

* * *

This has been a wide-ranging discussion. I hope it has given you some framing devices to think about your jobs as an increasingly disruptive future rushes in your direction. We are all running with the wind in our faces while trying to get the lay of the land below our feet in this brave new world of work.

Note: this post is adapted from my January 13, 2019 newsletter.

A New American Dream

December 23, 2018 By David Griesing Leave a Comment

I took this photo on the Fourth of July in Glenside, a town just outside of Philadelphia. Its citizens had set out chairs, waiting for a parade to honor a struggle that began in revolution but seems to have lost its momentum today.

Looking back at past newsletters and from them, even farther back in my life and my parents’ lives, I was surprised by how much I’ve been thinking about the future this year. It wasn’t my original intention.

I guess I’ve become convinced that the deep-down quality of the present isn’t the same as it seems on the surface—that the core I remember has been hollowed out—and that what’s coming next may shatter the illusion that the party we’ve been enjoying in spite of it will go on forever. Still, there is no denying that the party has been pretty grand while it’s lasted, a place to enjoy ourselves amidst all the comforts of home.

In our lifetimes and our parents’ lifetimes, America sold the Dream of sunny, middle-class home ownership, consumerism, material comfort, and upward social mobility that it thought it needed to reward its WWII veterans and win the ideological battles of the Cold War. (Our kitchens are nicer here than they are in Moscow.) Madison Avenue’s advertising machine helped with the sales pitch, and today we’ve not only won these wars but continue to live the Dream we were supposedly fighting for. And let’s face it, that American Dream has been delivered to many, if not most of us despite our rising income inequality, our concern that our kids may end up with “less” than we have today, and our shabby public infrastructure.

Of course, Edmund Phelps’ “mass flourishing” has been tapering off since the 1970’s (my 11-25-18 post) and our safety nets are fraying, but even the poorest neighborhoods have wide-screen TVs, smart phones, and more than their pets could ever want or need. So why, amidst all of this plenty, are we wondering: “Is that all there is?” Is that comfortable surface all that we’re working for? Living for?

Maybe some of the uneasiness is recalling—on some level—that we once had more ambitious dreams than getting the latest gadget from Amazon delivered in an hour, binge-watching another series on Netflix, or pleasuring ourselves with the latest meme on Facebook. We’ve either heard about or actually remember a time when the American Dream was much bolder than the warm bath we’re sitting in today—and that those more vital days weren’t so long ago.

In his 1999 book For Common Things, Jed Purdy recalls the transformative political climate of The Great Society of the 1960s where America debated ways “to eliminate” inequalities based on race and “to wage a war” on poverty. A half-century later, that debate has been reduced to “managing” the poor with welfare programs and racial inequality with good intentions. Looking at the diminishment of our public aspirations, Purdy argues that:

Americans who came of age after 1974 have never seen the government undertake a large-scale project other than highway maintenance and small wars, and relatively few are inspired by the idea that it should.

Of course, state-engineered income and racial equality would likely interfere with the mass flourishing of Phelps’ more individualistic and entrepreneurial economy. But what may be most noteworthy about where we find ourselves is the absence of any serious debate—really any tension at all—between the basic problems we face and the different ways we could solve them. This acceptance of “the way things are,” along with our sedating comfort, are the principal reasons that the American Dream has become “fossilized” and needs to be reimagined. Very little of it still resonates with any of us at its core.

Behold America: A History of America First and the American Dream by Sarah Churchwell ends with that argument. But before getting to its conclusion, most of her new book is about returning to the newspapers, speeches and other original sources over the past 150 years to identify “the gaps” between “what we tell each other that history shows and what it actually says” about the quality of the American Dream.

While Churchwell finds plenty of evidence of darkness in our nativism, racism, and materialism, the forces of light have nearly always shined brightly in our history as well. In the five years between 1915 and the end of the Great War, America rocked between an isolationist, America-First agenda to making the world safe for democracy on the battlefields of Europe and trying to create a new League of Nations. Before and after the Civil War, during the Gilded Age of business monopolies and mass immigration, and during the Great Depression some of our most selfish tendencies as a nation were in pitched battles with champions of social justice and “principled appeals for a more generous way of life.”

Through much of our history, there has always been a push and pull that defined the American Dream for the generations that were trying “to make it” here—at least until fairly recently. It’s the long stretch since the Great Society of the 1960s to the present that Churchwell is most worried about.

According to the historical record she has unearthed, the America that is reflected in its Dream has “diminished,” and the fact that we once “dreamed more expansively” has been “obscured.” As she eloquently argues, “if even your dreams are ungenerous, then surely you have lost your way.” In its 300+ pages, Behold America demonstrates how a “rich, complex, difficult dream” has been forgotten in a race that focuses on wealth, material comfort and disengagement from a broader struggle for America’s soul. For Churchwell, the time to re-energize a Promise that once motivated us as workers, as citizens and as a nation is now.

So why aren’t we doing so? Churchwell doesn’t say, but I’ve tried to offer some explanations here over the past several months—at least for our personal reluctance. Beyond disengaging from any notion that sounds like rally-around-the-flag or that asks us “to believe in something” instead of remaining at a cynical distance, preoccupation with our comforts and “the rush of the future” leave little space for the kinds of activism that challenged America’s worst tendencies in the past.

Almost a year ago (in my 1-7-18 newsletter), I quoted from a Roxane Gay essay about “the tiny house movement” that quickly turned from playful to serious regarding the promises that we make to one another.

When we talk about the American dream, we never talk about what that dream costs. We never talk about how so many Americans are one financial crisis away from losing their savings or their homes. And we don’t talk about how the American dream should not be grounded in material things like large homes or fancy cars rather than, say, single-payer health care, subsidized childcare, or a robust Social Security system.

We don’t talk enough about what should and shouldn’t be included in the American Dream and spend even less time acting on our convictions. Perhaps there’s not enough hope that anything we do will matter. But believing in our priorities enough to act on them always matters. As John Berger says in my post last month about the rescuers after the Paradise California fire, hope is the fuel, the “detonator of energy,” that drives us to act on our convictions. A dream, the American Dream, is just a good story that embodies those hopes.

I mentioned several reasons why the fuel line between hope and action gets clogged in another post last August.

The Future Is Coming At Me Too Fast to Do Anything Other Than Meet It

Whole industries can change in a heartbeat. Think local travel (Uber, Lyft). Remote travel (Airbnb). Outside shopping (Amazon). Personal transport (self-driving cars). Our phones change, the apps on them change, how we use them and protect them changes. We’re so busy keeping up with the furious pace of change, we can’t think about any future other than the leading edge of it that we’re experiencing right now.”

I’m Too Absorbed By My Immediate Gratifications To Think Long-Term

The addictiveness of social media. The proliferation of entertainment to listen to, watch, and get lost in. The online availability of every kind of diverting information. A consumer economy that meets every real and imagined need for those who can afford it. We move between jobs that fail to engage us to leisure time that gratifies us into a kind of torpor. We’re too sedated by the warm bath we’re in now to worry about a future that hasn’t arrived yet.

My General Laziness and Inertia

And not just during the dog days of August….

The only way to overcome these obstacles is by finding enough hope to want to demonstrate our capabilities and act on our generosity once again.

In the Shadow of the Washington Monument

In his poem the Hollow Men, T.S. Eliot described the moral emptiness that seemed to him to envelope everything in the wake of World War I. What he wrote then is not so different from where we find ourselves today.

Between the conception
And the creation
Between the emotion
And the response
Falls the Shadow

The July 4th parade in Glenside aimed to celebrate what we’ve “created” and how we’ve “responded” to our challenges as a nation but it has fallen into Shadow. In our jobs, as members of a community and as citizens, the only way out of the Shadow is to “respond” once again to priorities that are bigger than our comfort or cynicism and to “create” an American Dream that is worth living in again: one capable and generous step at a time.

This post is adapted from my December 23, 2018 newsletter.

Confronting the Future of Work Together

October 21, 2018 By David Griesing Leave a Comment

Some of us believe that entrepreneurs can lead us to a better future through their drive and innovation. Steve Jobs, Bill Gates and, at least until recently, Elon Musk fill these bubbles of belief. We’ve also come to believe that these masters of business and the organizations they lead can bring us into the warmer glow of what’s good for us—and much of the rest of the world believes in this kind of progress too. Amazon brings us the near perfect shopping experience, Google a world of information at our fingertips, Uber a ride whenever we want one, Instagram pictures that capture what everyone is seeing, the Gates Foundation the end of disease as we know it…

In the process, we’ve also become a little (if not a lot) more individualist and entrepreneurial ourselves, with some of that mindset coming from the American frontier. We’re more likely to want to “go it alone” today, criticize those who lack the initiative to solve their own problems, be suspicious of the government’s helping hand, and turn away from the hard work of building communities that can problem-solve together. In the meantime, Silicon Valley billionaires will attend to the social ills we are no longer able to address through the political process with their insight and genius.

In this entrepreneurial age, has politics become little more than a self-serving proposition that gives us tax breaks and deregulation or is it still a viable way to pursue “what all of us want and need” in order to thrive in a democratic society?

Should we meet our daily challenges by emulating our tech titans while allowing them to improve our lives in the ways they see fit, or should we instead be strengthening our communities and solving a different set of problems that we all share together?

In many ways, the quality of our lives and our work in the future depends on the answer to these questions, and I’ve been reading two books this week that approach them from different angles, one that came out last year (“Earning the Rockies: How Geography Shapes America’s Role in the World” by Robert D. Kaplan ) and the other a few weeks ago (“Winners Take All: The Elite Charade of Changing the World” by Anand Giridharadas). I recommend both of them.

There are too many pleasures in Kaplan’s “Earning the Rockies” to do justice to them here, but he makes a couple of observations that provide a useful frame for looking into our future as Americans. As a boy, Kaplan traveled across the continent with his dad and gained an appreciation for the sheer volume of this land and how it formed the American people that has driven his commentary ever since. In 2015, he took that road trip again, and these observations follow what he saw between the East (where he got in his car) and the West (when his trip was done):

Frontiers [like America’s] test ideologies like nothing else. There is no time for the theoretical. That, ultimately, is why America has not been friendly to communism, fascism, or other, more benign forms of utopianism. Idealized concepts have rarely taken firm root in America and so intellectuals have had to look to Europe for inspiration. People here are too busy making money—an extension, of course, of the frontier ethos, with its emphasis on practical initiative…[A]long this icy, unforgiving frontier, the Enlightenment encountered reality and was ground down to an applied wisdom of ‘commonsense’ and ‘self evidence.’ In Europe an ideal could be beautiful or liberating all on its own, in frontier America it first had to show measurable results.

[A]ll across America I rarely hear anyone discussing politics per se, even as CNN and Fox News blare on monitors above the racks of whisky bottles at the local bar…An essay on the online magazine Politico captured the same mood that I found on the same day in April, 2015 that the United States initiated an historic nuclear accord with Iran, the reporter could not find a single person at an Indianapolis mall who knew about it or cared much…This is all in marked contrast to Massachusetts where I live, cluttered with fine restaurants where New Yorkers who own second homes regularly discuss national and foreign issues….Americans [between the coasts] don’t want another 9/11 and they don’t want another Iraq War. It may be no more complex than that. Their Jacksonian tradition means they expect the government to keep them safe and hunt down and kill anyone who threatens their safety…Inside these extremes, don’t bother them with details.

Moreover, practical individualism that’s more concerned about living day to day than in making a pie-in-the-sky world is not just in the vast fly-over parts of America, but also well-represented on the coasts and (at least according to this map) in as much as half of Florida.

What do Kaplan’s heartland Americans think of entrepreneurs with their visions of social responsibility who also have the practical airs of frontier-conquering individualism?

What do the coastal elites who are farther from that frontier and more inclined towards ideologies for changing the world think about these technocrats, their companies and their solutions to our problems?

What should any of us think about these Silicon Valley pathfinders and their insistence on using their wealth and awesome technologies to “do good” for all of our sakes–even though we’ve never asked them to?

Who should be making our brave new world, us or them?

These tech chieftans and their increasingly dominant companies all live in their own self-serving bubbles according to Giridharadas in “Winners Take All.” (The quotes below are from an interview he gave about it last summer and an online book review that appeared in Knowdedge@Wharton this week).

Giridharadas first delivered his critique a couple of years ago when he spoke as a fellow at the Aspen Institute, a regular gathering of the America’s intellectual elite. He argued that these technology companies believe that all the world’s problems can be solved by their entrepreneurial brand of “corporate social responsibility,” and that their zeal for their brands and for those they want to help can be a “win-win” for both. In other words, what’s good for Facebook (Google, Amazon, Twitter, Uber, AirBnB, etc.) is also good for everyone else. The problem, said Giridharadas in his interview, is that while these companies are always taking credit for the efficiencies and other benefits they have brought, they take no responsibility whatsoever for the harms:

Mark Zuckerberg talks all the time about changing the world. He seldom calls Facebook a company — he calls it a “community.” They do these things like trying to figure out how to fly drones over Africa and beam free internet to people. And in various other ways, they talk about themselves as building the new commons of the 20th century. What all that does is create this moral glow. And under the haze created by that glow, they’re able to create a probable monopoly that has harmed the most sacred thing in America, which is our electoral process, while gutting the other most sacred thing in America, our free press.

Other harms pit our interests against theirs, even when we don’t fully realize it. Unlike a democratic government that is charged with serving every citizen’s interest, “these platform monopolists allow everyone to be part of their platform but reap the majority of benefits for themselves, and make major decisions without input from those it will affect.” According to Giridharadas, the tech giants are essentially “Leviathan princes” who treat their users like so many “medieval peasants.”

In their exercise of corporate social responsibility, there is also a mismatch between the solutions that the tech entrepreneurs can and want to bring and the problems we have that need to be solved. “Tending to the public welfare is not an efficiency problem,” Giridharadas says in his interview. “The work of governing a society is tending to everybody. It’s figuring out universal rules and norms and programs that express the value of the whole and take care of the common welfare.” By contrast, the tech industry sees the world more narrowly. For example, the fake news controversy lead Facebook not to a comprehensive solution for providing reliable informtion but to what Giridharadas calls “the Trying-to-Solve-the-Problem-with-the-Tools-that-Caused-It” quandary.

Notwithstanding these realities, ambitious corporate philanthropy provides the tech giants with useful cover—a rationale for us “liking” them however much they are also causing us harm. Giridharadas describes their two-step like this:

What I started to realize was that giving had become the wingman of taking. Generosity had become the wingman of injustice. “Changing the world” had become the wingman of rigging the system…[L]ook at Andrew Carnegie’s essay “Wealth”. We’re now living in a world created by the intellectual framework he laid out: extreme taking, followed by and justified by extreme giving.

Ironically, the heroic model of the benevolent entrepreneur is sustained by our comfort with elites “who always seem to know better” on the right and left coasts of America and with rugged individualists who have managed to make the most money in America’s heartland. These leaders and their companies combine utopian visions based on business efficiency with the aura of success that comes with creating opportunities on the technological frontier. Unfortunately, their approach to social change also tends to undermine the political debate that is necessary for the many problems they are not attempting to solve.

In Giridharadas’ mind, there is no question that these social responsibility initiatives “crowd out the public sector, further reducing both its legitimacy and its efficacy, and replace civic goals with narrower concerns about efficiency and markets.” We get not only the Bezos, Musk or Gates vision of social progress but also the further sidelining of public institutions like Congress, and our state and local governments. A far better way to create the lives and work that we want in the future is by reinvigorating our politics.

* * *

Robert Kaplan took another hard look at the land that has sustained America’s spirit until now. Anand Giridharadas challenged the tech elites that are intent on solving our problems in ways that serve their own interests. One sees an opportunity, the other an obstacle to the future that they want. I don’t know exactly how the many threads exposed by these two books will come together and help us to confront the daunting array of challenges we are facing today, including environmental change, job loss through automation, and the failure to understand the harms from new technologies (like social media platforms, artificial intelligence and genetic engineering) before they start harming us. Still, I think at least two of their ideas will be critical in the days ahead.

The first is our need to be skeptical of the bubbles that limit every elites’ perspective, becoming more knowledgeable as individuals and citizens about the problems we face and their possible solutions. It is resisting the temptation to give over that basic responsibility to people or companies that keep telling us they are smarter, wiser or more successful than we are and that all we have to do is to trust them given all of the wonderful things they are doing for us. We need to identify our shared dreams and figure out how to realize them instead of giving that job to somebody else.

The second idea involves harnessing America’s frontier spirit one more time. There is something about us “as a people” that is motivated by the pursuit of practical, one-foot-in-front-of–the-other objectives (instead of ideological ones) and that trusts in our ability to claim the future that we want. Given Kaplan’s insights and Giridharadas’ concerns, we need political problem-solving on the technological frontier in the same way that we once came together to tame the American West. It’s where rugged individualism joins forces with other Americans who are confronting similar challenges.

I hope that you’ll get an opportunity to dig into these books, that you enjoy them as much as I am, and that you’ll let me know what you think about them when you do.

This post was adapted from my October 21, 2018 newsletter.