The Job of Sorcerer’s Apprentice

July 2, 2013 By David Griesing 1 Comment

Some of the most necessary & satisfying work can be helping everybody else’s work to go smoothly. At its best, it’s nearly invisible. As orchestration, it can be akin to wizardry.

This time last year, I met two people clearly thriving on this sort of work. One was a “volunteer,” in the middle of helping an event with a thousand moving parts to go smoothly. The other does it full time. For each of them, you could feel just how much their chosen work fit.

I caught mid-stream magic being performed by Geo Geller at the #140edu Conference, a gathering of wired educators that was held last summer at the 92^nd Street Y in New York. A minister with nearly all portfolios, Geo was tracking down speakers, adjusting the lights and air, helping with taxis and luggage, coordinating with the Y’s staff, and untangling technology, that is, managing by wandering around. It was hot and I was decompressing from my time up, so for me it was some jokes, Geos’ finding me the T-shirt that came with the gig, and finally, just watching him work.

I met Dave “Pics” Bradley the night before the conference. Dave’s a hall monitor at a high school in Toronto. His day begins with tweets about the weather or the day’s schedule and ends with pictures he took of the school day in motion.

In his daily walkabouts, Dave sees first hand what teachers and administrators miss in the capillary action between classes and scheduled appointments: plots foiled, celebrations captured, bullies interrupted. Or it’s a friendly word on a lonely day from a friendly guy with a big hat and a camera. How essential is the job he’s doing? Check out what the Toronto Star thinks, along with Dave’s interview & video clip.

MAYBE IT'S THE BEARDS — MAYBE IT’S THE BEARDS

There can be a lot of satisfaction in work that makes everything else that’s going on…work. Here’s to Geo, Dave and all the other magicians who are actually doing it.

It’s a position that every workplace should want.

It’s a hat you might consider trying on.

How “Everyday Low Prices” Hurt Us All

June 4, 2013 By David Griesing 2 Comments

Our expectation that we’ll always pay less for consumer products has an impact on the people in the supply chain who bring us those products—and it’s not a good one.

I’m talking about those who mine the metals in your cell phone, pick the cotton in your socks, process the rubber in your running shoes. It’s the workers in places like Indonesia or Peru who put your toaster together, stick the pins in your dress shirt so it looks good in its package, or pack the parts you’ll assemble into an IKEA bookcase. Finally, it’s the American sales clerks, service managers, stock boys and checkout girls who get the final product into your hands.

To bring you “everyday low prices,” the people in these supply chains are paid “as little as their labor markets will bear” so that the factory owners, shippers and ultimately the stores you shop in can make a profit when you open up your wallet. With fewer dollars to go around and cutthroat competition between the on-line and bricks&mortar stores, every link in the consumer product supply chain is squeezed. This includes workers along the arc of production—including those in America.

How is our addiction to cheap stuff making the work that many of our neighbors do everyday a losing proposition—and why should we care?

At one level, this is how capitalism is supposed to operate. Workers trade their labor for wages, and the owners figure out how to make a profit after the labor and other costs of doing business are covered. In competitive markets, this means that there is constant pressure to produce as cheaply as possible. Manufacturers flee the US for cheaper labor in Mexico or Bangladesh, and as wages rise in those places, to even poorer countries with “surplus workers” for hire. American factories close because it costs so much less to make your shirt or toaster somewhere else.

But millions of Americans still staff the big box stores where you’ll likely buy that shirt or toaster this year. Over the years, we have grown accustomed to “the cheap foreign labor dividend” that enables us to pay less and less when we go shopping for consumer products. But there are only so many savings to be realized from cheap labor abroad. At some point, full-time American workers in this supply chain also get squeezed, often to the point where they can no longer live on the money they earn.

There are “acceptable” and “unacceptable” efficiencies in capitalism.

For example, you can’t make shoddy merchandise because it won’t sell in most markets. Child labor, sweatshops, safety and health risks, damage to the environment are also unacceptable (at least when it comes to making something in the U.S.). But what happens when all of the “acceptable” efficiencies have been obtained, and only “unacceptable” ones remain?

When it comes to many of our consumer products, we have already crossed that divide today—and our expectations as consumers have a lot to do with it.

Wal-Mart was a revolutionary company because it mastered the art of selling products to consumers more efficiently than they had ever been sold before. As discussed in a recent Atlantic article by Jordan Weissmann, it paid its workers so little that they had no alternative but to shop at discount stores. . . like Wal-Mart. However, it didn’t end there. Many full-time jobs at Wal-Mart and other big box stores barely take a family of three over the federal poverty line. These retailers are simply not paying most of their workers enough to live on, what we call “a living wage.”

Ultimately, this all comes back to consumers. We are the ones who choose where to take our business. And for the most part, Americans have chosen cheap.

It’s hard to blame middle class families for making that decision—not a lot of people have the extra cash to make a political statement out of where they buy paper towels and diapers. But it’s led to cycle of [worker] impoverishment….

Economists have considered what it would cost to break this cycle, and it turns out that the cost to us would come pretty cheap. Weissmann cites a study by UC-Berkeley’s Center for Labor Research and Education suggesting that it would cost the average shopper only $12.49 more a year if Wal-Mart paid its workers a living wage.

So the questions remain: what’s to be done about the human cost of everyday low prices? And why should any of us care?

Most of us will voice our opposition to merchants paying full-time American workers less than a living wage, but our abstract moral concerns are trumped—almost every single time—by the consumer product we want and the low price we want to pay for it. So even if a wave of the wand could make it happen, would our behavior change if the trade offs were more explicit to us as consumers?

Such as a sign you see before entering the big box store that says: “Be willing to pay a little more so that the workers here can get a paycheck they can live on.”
The checkout girl wearing a badge that says: “Your addiction to everyday low prices means I can’t support my family.”
Would realizing that the person harmed is standing in front of you be enough to get you to shop at the mom & pop store that charges more so it can pay its employees fairly?
Would coming face-to-face with the social cost of consumer economics lead you to add a few bucks to your checkout bill, like a “tip,” for the “Big Box Employee Living Wage Fund”?

At the very least, the realities of our addiction to low prices and its human costs need to become more personal as close to the point of purchase as possible. That said, while there is always hope that the situation could change someday, there’s hardly cause for optimism if the consciousness raising goes no further than this.

What’s also needed is an understanding of why changing this value proposition in our consumer driven economy is important to you and the value of your work?

When some workers in your community are treated like property, it is easier for your employer to treat you that way—an economic instead of a human resource, little more than a cog in a wheel. As more and more full time, middle class jobs are lost to “the knowledge economy,” and more work is assigned on a part-time, piecemeal basis, it will become harder for any of us to make a living wage. Self-interest may lead us to start demanding that every single full time worker in America is making enough to live on.

It is also about community. The consumer product workforce is comprised of your family members and neighbors and people you see all the time. They don’t or can’t “move on” to better jobs, because increasingly those “better” jobs are unavailable. As an increasingly permanent part of our way of life, they are connected to you and to me, and have a face.

As we put our economy back together, there is an opportunity to rebuild our communities around the work that each and every person in it does. But communities where every worker is appropriately valued will never be possible until we confront our addiction to consumer prices that are lower than they have to be.

A version of this post also appeared on Marc Gunther’s Business & Sustainability Blog, where it provoked a range of comments.

What We Don’t Know Can’t Change Us

May 15, 2013 By David Griesing 3 Comments

Even with a death toll that now exceeds 1100 from the clothing factory collapse in Bangladesh, it is far from clear that consumers of “fast fashion” are pausing before they make a beeline for the cash registers. Sure they feel bad about what happened and don’t want to support sweatshops in unsafe factories—at least in theory. But when the trade-off is foregoing the trendy jeans or sweater that will make them look good, desire overwhelms hesitation every time for most shoppers. Two studies seem to prove it.

At least some of it is because the concrete trumps the abstract nearly every time. What does this shirt or those shorts that I’m holding in my hands have to do with a thousand deaths I can’t even imagine in someplace called Bangladesh? What we don’t know simply doesn’t “hurt us enough” to make us change our behavior.

Thinking about how work can be more fulfilling starts with your own work. Are you proud of how it’s done, of what it accomplishes? It’s thinking that gets us wondering about whether our own consumption of energy or food or “fast fashion” has a dehumanizing impact on other’s people’s work. (“Do unto others. . . .”) But our wondering will never be enough as long as the “dehumanizing effects” are just platitudes or abstractions at odds with our convenience, our vanity, or the thrill of a bargain. In other words, it takes more information.

It’s a fact that women are literally dying to make “fast fashion” in one place so that women in another place can enjoy it. Women comprise 90% of the workers making clothes in Bangladesh. No other industry in that country (or in many others) absorbs as many female workers with little education or skill. Poor women make, rich women take.

Walmart label “Made in Bangladesh”/Photo: International Labor Rights Forum

Per capita income in Bangladesh is currently $850, while in the clothing sector it is almost half that: $456 a year or $38 a month. Not surprisingly, the Rana Plaza factory collapse has prompted talk about raising the minimum wage in this sector, but even without better pay Bangladeshi women will continue to make these clothes for the simple fact that no other jobs are available. Most of these women left male-dominated villages, where they had few opportunities to support themselves, for seven days of work, 8 to 12 hours a day, at clothing factories in the cities. Still, they barely make enough to live.

This week, a Wall Street Journal article quotes one woman who was injured in the factory collapse:

Sometimes I have to borrow to get to the next payday. But in the village I’d have to starve.

No alternative, no living wage, but she went on to say:

I’ll go back to work as soon as I get better. Not all buildings will collapse.

The “fast fashion” industry is built on indentured servitude, not so different than slavery. That is what it is: with outlets at a mall near you.

There have been some changes this week, like Western retailers signing on to finance safety audits and to pull their work from factories that don’t pass them. However, real progress will only come when we (as consumers) are more aware of the harmful effects of our consumption. Like the drug trade, as long as there is unfettered demand the supply will continue, much as it is today.

The “fettering” of our demand begins with knowledge about the consequences of our actions. In one of the studies referenced above, it is not surprising that shoppers interested in more expensive items (better educated, with better jobs themselves?) were also better at imagining the consequences of their purchases, and willing to pay more for a “sweatshop free” label.

As Jedediah Purdy noted in For Common Things, it is essential for us to grasp the often complex interconnections between what we buy here and what happens over there. To do so, we need:

an educated imagination, able not only to understand general principles through local efforts, but also to perceive local events as they are caught up in much larger schemes of production, exchange, and political and economic power.

It’s not just simply “getting as much as possible of a good thing” like low prices, “when in fact we are choosing where and whom to sacrifice for it.”

If understanding requires education, then maybe what the “fast fashion” retailers need to be doing is educating, both in their advertising (why I mentioned Benetton’s ads in my last post), and at the point of purchase. It could be pictures of women making clothes for other women. It could be pictures of women who died in 2013 making clothes like these. It could be asking shoppers: would you be willing to pay 10 cents more so that these women who are making your clothes could take home “a living wage”?

“Fast fashion” retailers need to start believing, as Sy Syms once said, that “an educated customer is our best customer.” Change in this industry will only come with improved customer knowledge.

Almost everyone can learn, when someone steps up to teach.

Who Bears the Cost of Low Prices?

May 9, 2013 By David Griesing 1 Comment

Our work impacts the world around us. It’s what we take from it, such as the raw materials or energy needed to produce our products or services. The work we do can benefit or burden our suppliers, our business partners, the community at large and the environment.

Our consumption of other people’s products and services also affects the world around us—although these impacts are harder to appreciate or take responsibility for. By buying their cotton shirts or bananas, sneakers or iPads, we sanction (tacitly and often unwittingly) what providers of our consumer products and services are taking or giving back in the course of providing us with the things we want.

Part of finding fulfillment in the work we do is being conscious of its various impacts, even proud of them. When our work is bringing the world closer to the way we think it should be, it accomplishes something important to us. What we do at work becomes part of a web of interconnections that is fitting, “as it should be,” from our vantage point.

When we’re thoughtful about the consequences of our own work, it becomes harder to ignore the impacts of the work that produces the things that we buy everyday. The recent factory collapse in Bangladesh that killed more than a 1000 people is a case in point. In the global marketplace where we shop today, we could all be wearing articles of clothing produced under dangerous conditions like this.

What responsibility do any of us have for the consequences of work that we support with our purchases—particularly when it all goes so terribly wrong?

Benetton is one retailer that kept their prices low in a highly competitive clothing market by making some of its garments in that devastated factory outside Dacca.

benetton-sentenced-to-death-small-20143 — Benetton ad opposing the death penalty

The factory Benetton used was a deathtrap like the Triangle Shirtwaist Factory in New York was a deathtrap. But when the Triangle Shirtwaist fire killed 146 garment workers in 1911, Americans responded to the carnage more out of kinship with the workers than because of anything they gained from the products that were being made there. It was empathy that fueled the rallying cry for worker safety a century ago.

Our forebears were “close enough” to see what this tragedy had to do with them and to understand what had gone so terribly wrong. It was their proximity, the smell of death and familiarity with faces that drove the efforts at reform that followed.

Half a world and a cultural divide away in Bangladesh, it is not so much the abstraction of their shared humanity that ties us to the victims in this collapsed factory, but the fact that the clothes they made were ending up on shelves at a mall near you. This is the overlap of their lives on ours that helps us to internalize the impact of their deaths. Wendell Berry describes the emotional calculus this way:

To hear of a thousand deaths in war is terrible, and we ‘know’ that it is. But as it registers on our hearts, it is not more terrible than one death fully imagined.

These clothes that we know and could have purchased are what tie our imaginations to those who died producing them. If ours (and Benetton’s) endless pursuit of “lower prices” contributed to the tragedy, what should any of us do about it?

It is often difficult enough to comprehend the impacts of our own work, let alone the far-flung impacts of the work that others do to produce all the things we consume. (Did slave laborers pick your bananas? Did children make your sneakers? Is your diamond ring financing brutality in a conflict zone?) The drive for more localized supply chains and to consume more local products comes, in part, from wanting to be close enough to their various impacts so that we are can “imagine” the consequences and make the responsible decisions that need to be made about them. Local is more comprehensible and manageable than global.

There are no easy answers here. But the difficulty of understanding the harsh realities around much of our consumption does not mean that we have no responsibility for them. This tragedy allows us to pause and consider what they should be.

As for Benetton, it has announced that it will make funds available to aid the victims of this factory collapse. For a company that has long used provocative advertising to promote its views on conscience-tugging issues like racism and the death penalty, this is hardly surprising. What I’m waiting for is the Benetton ad that helps us to calculate the terrible costs that are being incurred so that consumers like us–a half a world away–can keep paying the lowest possible price.

Habits of Living

April 21, 2013 By David Griesing Leave a Comment

To have been thrust, as we’ve been over the past seven days, onto the streets and into the neighborhoods of Boston, is to be reminded of the web of interconnections that make up a community. We all have that web, which we’ve taken from our earliest memories and experiences into the work we do and the lives we live. It’s the web we find ourselves leaning back into and relying upon during a week like this.

These “ways of seeing the world” or “habits of living” put startling events into a meaningful context so that we can begin to understand them. They tell us when we can count on the authorities trying to protect us. They bring us out to the street to applaud and cheer them because of our relief and their success.

These ways of seeing the world shaped our initial reactions to the carnage that turned a finish line into a triage unit. “Repugnance” a word that Leon Kass has used to describe this kind of disregard for life and community, springs from “a sort of deep moral intuition.” What is acceptable as well as what offends us at the most basic levels, comes from how we saw our parents and cousins, neighbors and teachers respond to what they thought the world should and shouldn’t look like all those years ago. We learned from what we saw them do.

It is where conscience and character first come alive.

So I paid attention to novelist Denis Lehane (who wrote so beautifully about Boston in Mystic River and Gone Baby Gone) when he spoke about how he was trapped at home while the streets outside his home were a blur of sirens and mobilzations. He talked about trying to protect his 4-year old daughter who was alarmed every time she heard the “pop, pop, pop” from that endlessly replayed gun battle from the night before. So while the storyteller in Lehane needed to know what was happening, he kept turning off the screens and squawk boxes to protect her. One of his habits of living was to guard his child from the realities of the world while he still could, despite all the things he so desperately needed to know.

These habits were evident in those who went from on-lookers of the Boston Marathon to rushing towards the explosions to see if they could help. They were evident in the cups of coffee and peanut butter & jelly sandwiches thrust into the hands of responders who hadn’t taken a minute to think about how tired and hungry they were.

These habits were evident in the capabilities that were shared at the most critical moments (“he needs a tourniquet”) or from the journalism teacher who found himself tweeting in the middle of the Watertown shootout and later said “I kept stopping myself, because the world just didn’t need to know about that.” These habits are about discretion and propriety too.

All of us are embarrassed by the smallness of the towns where we grew up, of the communities that looked out for us, or over our shoulders, back then. When we leave our nests thinking we’ve escaped, we bring the ways of making sense of the world and the role we need to play in it along with us. They help us to reach back to our most basic decencies in times that are troubling as well as in all those other times. These habits of living give rise to the responsibilities we all share for the world we inhabit.

As the cameras rolled past the row houses of Watertown, with all their green trash cans out and the trees beginning to bud, we found ourselves thrust into a web of mutual responsibilities. It is where what’s best and truest about life can usually be found.